(1)GENERAL

Rates specified are for a minimum of 24 hours renter. Additional hours will be calculated, per hour up to a maximum of 5 hours only. After 5 hours, the rates will be calculated as 1-day rental.

If the RENTER or GUARANTOR (emergency contact/person in charge) breaches the terms and conditions, action will be taken to blacklist (CTOS) BOTH PARTIES and management fee will be imposed for compensation or any losses occurs to MKAZ’s rental car.

(2)STANDARD RENTAL QUALIFICATION

MKAZ reserves the right to refuse any rental, at their discretion, or should the Hirer not meet with the standard terms and conditions of rental before or during rental period. Should we find out that renter carries out any illegal activities or has previous criminal history; we reserve the right to collect our car back without renter’s consent. In addition, we have the right to terminate the rental agreement and charge you any penalty or losses.

Should hirer is a person in charge or representative of a company, both parties (hirer and company) will hold liability and hold responsibility  to any cause not limit to loss or profit happen during rental with MKAZ.

(3)DRIVING LICENSE

Borrower must be between the age of 20 and 65 years old.

Borrower must possess a valid local driving license or international driving permit with qualified driving experience of at least one year. Probationary license holders will not be accepted.

(4)REQUIRED DOCUMENTS

For Malaysian :

  • Photocopy of driver NRIC
  • Photocopy of driving license
  • Photocopy of NRIC / Passport of guarantor,
  • Utility bill and Business card (if any).

For Non-Malaysian :

  • Photocopy of driver passport
  • Photocopy of international driving license or permit
  • Passport of guarantor,
  • Utility bill and Business card (if any).

(5)RATES

(5)(i)RATES INCLUDES :

5000 kilometers per month for service and maintenance.

(5)(ii)RATES EXCLUDES :

Damage caused by negligence, such as punctures and burst tires, fuel errors, lack of battery charge due to forgetting to turn off electrical appliances, loss or damage to the vehicle accessories.

Rates do not include refundable security deposit,petrol, toll fees (Smart Tag and Touch ‘n Go), Damage waiver (CDW),additional driver, Travel Insurance, Singapore permit, parking charges,Accident Car Replacement Insurance, Windscreen Protection Insurance, traffic fines, airport charges, fuel & other optional charges.

(6)FOR COLLECTION AND DELIVERY

For delivery or collection out of business location, an additional charge per way may be imposed, depending on distance, accessibility of the destination and time of day. Details on the charges and procedures will be made available at the time of enquiry. Any changes of agreed location at first place, extra charges will be charged. When you sign the rental agreement, you give us full authorization to do this. We have the right to charge it to your payment card.

If we agree to a delivery, this will be stated on your rental agreement. We charge a fee for delivering the vehicle. If you choose to have the vehicle delivered, you must be present at the delivery location during your requested delivery period. The same process implies picking up charges if you choose to return the car at your place. If you do not meet the requirements in these contracts, then we may refuse to deliver the vehicle to you.

In any condition, you choose to change the location from the original agreement; additional cost may incur depending on your location. And so we have the right to charge your payment card for any additional amount that will be incur. You must give us at least one day’s notice to organize delivery. We may be able to deliver at a shorter notice, but you will need to check with the Reservation Team.

(7)SPEED LIMIT

Speed limit for highways in Malaysia is 110 KM/hr, while normal road is 90 KM/hr. Please drive carefully and obey traffic rules.

(8)DRIVING RESTRICTIONS

MKAZ vehicles cannot be driven into Singapore, Thailand, Brunei and Indonesia. Subsequently MKAZ vehicles are prohibited from being loaded onto other modes of transportation via sea, river and air for usage from mainland to Langkawi, Tioman, Redang, Pangkor island etc.

(9)VEHICLE CONDITION

Upon returning, the car has to be in the same condition as when it was delivered. Falling which, the borrower will be liable for the cost of restoring the vehicle to its original condition.

(10)LONG TERM RENTAL

For long-term rental, the hirer is responsible to return the car at our nearest branch if the car is due for servicing. We reserve the right to charge a penalty of MYR1.00 per KM after 500 KM exceeding the service limit.

Hirer is liable for any cost of damages that happen due to failure of bringing the vehicles for servicing.

(11)PAYMENT

MKAZ accepts the following credit & debit cards: Visa and MasterCard. The credit card presented must be in the name of the authorized renter. MKAZ reserves the right to refuse its car rental services if this term is not met. Third party credit cards are accepted only if the cardholder authorised or accepted to bear all payments charges to their card on behalf of renter. MKAZ will not be responsible should the hirer misused the third party cards.

Starting in January 2020,MKAZ is going on fully cashless payment. Cashless payments are all payments made without need of physical money. Cashless payments are made by transferring money electronically (typically bank transfer or payment card payments).

Certain Payment Instrument companies charge their member banks a fee for processing “foreign transactions”. If you make card transactions and the recipient uses a bank located in a different country other than the bank, which issued your card, an international service assessment, cross-border transaction fee or similar fee may be charged. Your issuing bank may or may not pass this fee on to you (the card user). Please contact your issuing bank for details as this is outside the control of MKAZ Companies.

In the event of Payment Instrument fraud or unauthorized use of your Payment Instrument by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via MKAZ, please contact our Customer Service team immediately.

In order to make a booking you must be over 20 years old (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.

You undertake that the details you provide us with in making a booking are fully correct. MKAZ Companies reserve the right not to accept certain Payment Instruments. MKAZ may add or remove other payment methods at its discretion. For increased convenience, MKAZ now also offers the option to have your Payment Instrument details securely stored on file. For more details, have a look at our Privacy Policy.

We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verification to validate and confirm the booking, as explained in more detail on the Site. Reservations are not confirmed until you have received a confirmation mail with a voucher and it is possible that a booking could become fully booked during the fraud check, in which case the reservation will no longer be available. MKAZ can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled and any amounts charged (including the verification charge where applicable) will be refunded.

(11)(ii) PAYMENT CONDITION

On MKAZ’s website, renters are always encouraged to make full payment when making the reservations. However, should renter choose to pay 50% or half payment, we will charge the remaining balance using your authorized credit/debit cards before or upon delivering the car. Renter must ensure a sufficient balance in renter’s account. For certain cases , we may require an additional security deposit to pay in cash before or upon picking up the car.

(11)(iii)FULL AUTHORISATION

Full authorization charges an amount of money in your account. The process of obtaining authorization from a customer for a transaction which is usually identified with an alpha numeric/ numeric code prior to completion of the transaction in which a Card is being utilized.

i) Extending the rentals

If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at “pay at location” prices subject to numbers of days you want to extend the rental. Your full authorization will be updated to include any anticipated additional cost-and you will need to use the same payment card you used for the original full authorization. You may need to go into the rental location to sign a new rental agreement and/or provide an additional payment card for the full authorization.

If you failed to return the vehicles and you are more than 5 hours late returning the vehicles, your rental will be extended and you will be charged an extra days rental at current pay at location prices plus a late-return processing fee for each day of part of a day until the vehicle is returned.

If you do not bring the vehicle back to us at the agreed date and time, you will have broken your contract with us and will lose the benefit or any damage waivers, excess reduction products or insurance. This means you will need to show that the damage, loss or theft occurred before the agreed return date If you wish to benefit from these waiver and protection products. We will take steps to find the vehicle and get it back. This could include reporting the vehicle to police as missing or stolen, giving your details to a repossession agency and/or third party to recover the vehicle from your premises.We then will proceed to charge your payment card on the daily basis rate.

If you fail to return your vehicle at the agreed time and date, you will also have to pay:

  1. a) The full cost of recovery
  2. b) Loss of rental income we incur
  3. c) Costs we have to pay third parties in relation to vehicles
  4. d) Our own reasonable costs,including a late return processing fee.

When you sign the rental agreement,you give us full authorization to do this. We have the right to charge it to your payment card.

(11)(iv) CONSENT FOR FULL AUTHORISATION

To complete payment for such prepaid rental bookings, delivery charge , pickup charge or other charges whichever is applicable, you authorize the applicable MKAZ Companies to charge credit or debit your Payment Instrument for the full price (sometimes without any option for refund depending on the Rental’s booking conditions, see below) upon reservation and confirmation of the booking, at the future point in time communicated in the confirmation email.

To complete payment for such post-paid charges such as defects, summons and others whichever is applicable, you authorize the applicable MKAZ Companies to charge or debit your Payment Instrument for the full price . Please ensure that your Payment Instrument is valid and has sufficient credit on the future payment date. If the Payment Instrument cannot be charged on such a date for whatever reason, we have the right to invoice you manually and require you to pay in full.

i)Vehicle condition such as minor and major defects

All our vehicles have been maintained in accordance with the manufacturer’s recommended standards and will be roadworthy at “pick-up”. Any existing damage, other than minor damage will be stated on the contract.

Minor defects referred to as per mentioned under clause accident, damage and other charges are applicable. Your pre-authorization will be updated to include any anticipated additional cost and you will need to use the same payment card with sufficient fund on it. You may need to go into the rental location to provide an additional payment card for the pre-authorization.

You undertake that the details you provide us with in making a booking are fully correct. MKAZ Companies reserve the right not to accept certain Payment Instruments. MKAZ may add or remove other payment methods at its discretion.

ii)Minor and major accident, summons and other fines.

Should Hirer intentionally or unintentionally cause damage to MKAZ vehicles, hirer is always liable to pay the excess, which can be reduced as per clause under collision damage waivers.

You must notify us immediately within 24hours if the vehicles have been involved in an accident or damage event, even if no third party was involved. If the vehicles are lost, stolen or damaged, you must to the extent the law allows, pay the excess stated in this rental agreement, any taxes or our damage or theft processing fee unless you have purchased additional waivers to further reduce your

Your excess will not apply if the loss or damage is attributable to your deliberate or fraudulent act, omission or gross negligence. At the time of the accident, we will charge you an amount followed by Collision Damage waiver (if your purchase) or an amount of non-purchase of collision damage waiver . You authorize the applicable MKAZ Companies to charge or debit your Payment Instrument for the full price. You are always liable to pay for the compensation of company losses, which is estimated based on the number of days to have MKAZ vehicles repaired. Rental rates are subject to MKAZ review and approval.

You must advise us with a properly completed incident record, including the contact details of other parties involved, within 24 hours of the accident.

Starting from 1st January 2020,For AES Summon issued by JPJ (Jabatan Pengangkutan Jalan), summons penalty charges fixed at amount of RM300 and management penalty charges amount of RM200 will be imposed should hirer found guilty of such offences. MKAZ reserves the right to claim compensation or losses due to AES summon without prejudice.

(iii) Collection and Delivery Charges

For delivery or collection out of business location, an additional charge per way may be imposed, depending on distance, accessibility of the destination and time of day. Details on the charges and procedures will be made available at the time of enquiry. Any changes of agreed location at first place, extra charges will be charged. When you sign the rental agreement, you give us full authorization to do this. We have the right to charge it to your payment card.

(11)(vii) A WORD ABOUT FAILED PAYMENTS

For a variety of reasons, payment on the Site may fail. In such cases, MKAZ will offer you alternatives to ensure your reservation can go ahead. If you have any questions, please contact our Customer Service department.

(12) ACCIDENT, DAMAGE AND OTHER CHARGES

The Hirer accepts responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer’s deposit shall be forfeited. The possibility of such incident would be as follows:-

– scratches on car body which have to be re-paint

– minor or major damaged on all front & rear lamps

– broken / smash windshield, window glass & wiper

– damaged on car seats (eg. Cigarettes burn marks, stains, etc.)

– fender & bumper bend or fall out

– any missing & damage items relating to the car

Hirers must always make sure the vehicle’s water temperature is always at normal level. Should the hirer encounter water heating or temperature rise, stop the car immediately at a safety area and contact our response team. For long distance driving, hirers must regularly check the water level and add in water if needed and engine oil of the rented vehicle.

Failure to inform MKAZ on any damages or potential damages may results in suffering a breakdown, such as major damage to the engine, transmission and suspension. The cost of repairing will be under the hirer’s full responsibility.

In the case of major damage happening to MKAZ cars(s) that require MKAZ to claim compensation from Insurance Company, then the time spent on claiming from the Insurance company and sending for repairs would have resulted in losses to MKAZ.

The accident or damage only applies for collision between two moving objects. Any damage while the vehicle is stationary will be under hirer’s full responsibility and subjected to the above excess and excess protection.

All insurance and excess protection do not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also not cover for missing items or accessories or damages, tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.

The hirer is reminded that underbody and overhead damage is at their own risk at all time. All insurance and excess protection is void if the vehicle is driven on unsealed and unmade road or surface.

The hirer is required to contact our representatives to inform us for any event of accidents or car theft.

As such, no replacement of car by MKAZ and hirer are liable to pay the excess fees. Hirer’s deposit with balance of hire rates (if any) paid to MKAZ shall be forfeited.

(12)(i) COLLISION WITH THIRD PARTY

Should the hirer meet with an accident and be hit by the third party driver,the hirer must inform MKAZ immediately. In any condition that the car can not be driven,damaged and may result in a suffering breakdown,there will be no replacement car provided to the hirer. However, should the hirer wish to have a car replacement, that hirer must agree to bear all cost of replacement including new rental car, delivery charges or any other cost applied to MKAZ for delivering the car to the hirer.

For the above clause,the accident penalty will not be imposed only and if the hirer did not find guilty of making such an accident to happen with the third party driver. This clause is only valid and applicable to when the police result report shows that the hirer is not found guilty for such offences.

However, should the hirer find guilty for such offences, MKAZ may offer the hirer an insurance replacement car under Accident Car Replacement (ACR).

(12)(ii) ACCIDENT CAR REPLACEMENT – THIRD PARTY

Hirer may purchase an accident car replacement (third party) waiver to cover all types of replacement cost which is needed if the hirer is hit by the third party. Under this Accident Car Replacement Waiver, what will be cover by this waiver is

  • The full cost of replacing the car

For replacement,MKAZ may offer any type of car depending on the booking schedule whichever is still available.The replacement car may not be the same colour, brand, model or engine capacity (CC).

However, Accident Car Replacement is not valid and unable to purchase during peak season or festive season (Public Holiday in Malaysia). We reserve the right to cancel the Accident Car Replacement even though the hirer had purchased this waiver when making the reservation.

Upon receiving the replacement car , Collision Damage Waiver or other excess protection that has been purchased for the accident car will not be applicable to the new replacement car. Hirers need to purchase new excess protection.

(12)(iii) COLLISION DAMAGE WAIVER

All vehicles are fully insured with standard motor vehicle policy. However the hirer is always liable for an amount equivalent to the excess clause not exceeding MYR2,500 (Group A), MYR3,000 (Group B), MYR3,500 (Group C), MYR5,500 (Group D), MYR7,000 (Group E) and MYR8,500 (Group F).

Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally causes damage to MKAZ vehicle, hirer is liable to pay the excess which can be reduced as per detailed below:-

MYR 1,000 (Group A), MYR 1,500 (Group B), MYR 2,000 (Group C), MYR 3,000 (Group D), MYR 4,000 (Group E) and MYR 5,000 (Group F).

Group

Type Of Vehicle

A

Perodua Axia 1.0, Perodua Myvi 1.3, Proton Saga VVT 1.3

B

Perodua Myvi 1.5, Perodua Myvi 1.5 2019, Perodua Bezza 1.3

C

Perodua Alza 1.5, Proton Exora 1.6, Toyota Vios 1.5, Honda City 1.5

D

Toyota Hiace 2.5, Toyota Hilux 2.5, Toyota Camry 2.5

E

Hyundai Starex 2.5

F

Toyota Vellfire 2.5

Hirers may purchase CDW on MKAZ’s official website based on the number of rental days.

CDW will only be effective subject to availability of a police report within 24 hours from the time of accident. Acceptance of CDW does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer.

(12)(iv) LOSS OF USE

MKAZ has the right to claim for compensation of company losses of future revenues when an accident disables a vehicle. Hirer is always liable to pay for the compensation of company losses which are estimated based on the number of days to have MKAZ vehicles repaired. Rental rates are subject to MKAZ review and approval.

(13) ACCIDENT AND EMERGENCY GUIDELINE

In case of accidents involving the vehicle, the Hirer shall:

  1. i) obtain the telephone number and car registration number of parties involved and of the witnesses.
  2. ii) notify MKAZ immediately and complying with all requests of MKAZ to provide assistance in any litigation or investigation relating to such damage or accident.

iii) In any emergency situation, such as breakdown, MKAZ has its own appointed towing company. Hirer may contact MKAZ representative number given on the guideline sheet (24 hours including public holidays) for further advice.

(14)WINDSHIELD DAMAGES

Windshield damages happen to the windscreen (star, crack and chips), which includes door windows, rear window, and windscreen.  Should hirers intentionally or unintentionally cause damage to the windscreen, hirers are always liable for all cost of replacing or repairing windscreen to the original condition.

(14)(i) Major crack, star or chips.

Should the hirer intentionally or unintentionally cause major damage to the windscreen including front mirror, rear driver side window, left rear window or back mirror ,MKAZ reserve the right to charge the hirer full cost of replacing the new windscreen.

(14)(i) Minor crack, star or chips.

Should the hirer intentionally or unintentionally cause minor damage to the windscreen including the front mirror, rear driver side window, left rear window or back mirror ,hirers are always responsible to inform MKAZ’s support team immediately. All cost of replacing or repairing the windscreen back to its original condition will always be the hirer’s responsibilities. MKAZ will advise the hirer on the cost of damages once MKAZ are satisfied with the cause of the incident. Failure to inform MKAZ may result in additional penalty charges.

(15) CANCELLATION
(15)(i)RESERVATION CANCELLATIONS

We require 8 days cancellation notice prior to your scheduled rental date, otherwise we will charge you a cancellation fee as below.

Normal operation season:

  • Full refund of your reservation payment if you cancel or make any changes 8 days prior to your scheduled rental date.
  • 40% of your total amount of your reservation payment will be charged if you cancel or make any changes from 2 to 7 days prior to your scheduled rental date.
  • 100% of your total amount of your reservation payment will be charged if you cancel or make any changes 1 day (24hours) before your scheduled rental date or no show on the arrival date.

For promotional code or voucher code payment MKAZRAYA80 :

  • Kindly be reminded that this promotional code or voucher code which is offered to selected customers only. Should customer has make partial (50%) or full payment, 100% from your total amount of your reservation payment will be charged if you cancel

For peak season and festive (applicable to all Public Holiday in Malaysia):

  • 100% from your total amount of your reservation payment will be charged if you cancel or make any changes from 1 to 7 days prior to your scheduled rental date.

For full refund and 40% cancellation charges, renter whom a non-Malaysian bank account holder is always liable for any payment transaction fee that may be incurred for refund processing.

-a management charge of 8% from total reservation amount will be charged for each transaction fee. These charges may vary depending on the country and current foreign exchange rates. MKAZ will advise hirer on charges following current exchange rates.

-For a refund, we will only use PayPal or remittance transfer to bank account.

(16) REFUNDS

MKAZ Companies will process refunds, if and when applicable, within a reasonable timeframe. You also authorize the crediting to your Payment Instrument in case of reversals, refunds, or adjustments through the service, which facilitates the processing of payment transactions.

In such cases some rental may pre-authorize your card, charge a deposit or charge the full price of the reservation up-front. Booking may require credit card details in order to guarantee your reservation. As such, MKAZ Companies will send your Payment Instrument information directly to the branch at which your booking is made and may verify (i.e. pre-authorize) your Payment Instrument as well. In order to safeguard and encrypt your Payment Instrument information when in transit to us, we use the “Secure Socket Layer (SSL)” technology for our services. Please note that your bank may impose additional fees on the transaction, over which MKAZ Companies have no control.

(17) Travel Insurance

MKAZ encourage hirer’s to purchase Some travel insurance plans include coverage for rental cars or offer it as an optional add-on to cover car rental when you travel.Travel insurance also covers legal liability including legal expenses for bodily injuries or damage to property of other persons as a result of a claim made against you. Essentially, this coverage ensures that if a traveler rents a vehicle and it’s damaged or stolen, they won’t have to pay all of the cost of repairs and additional rental charges imposed by the car rental company.

See travel insurance for TRIPCARE360.

(17) DISCLAIMER

Terms and conditions are a fundamental part of a legally binding contract and any broken terms can lead to breach of contract. No change is binding on the parties unless mutually agreed in writing by the parties. These Terms and Conditions of rental are subject to revision and change by MKAZ without notice, however, the current Terms and Conditions of rental shall be applicable to an order at the time it is accepted by MKAZ.

All Contents Copyright 2016-2020 for MKAZ Travel Network Sdn Bhd. All Rights Reserved.

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