Terms & Conditions

This document outlines the rights, responsibilities, and expectations of both parties involved, typically a business or service provider and its users or customers.

CHAPTER 1 :

GENERAL PROVISIONS

Article 1 : Application of agreement

1 MKAZ Travel Network Sdn Bhd (hereinafter referred to as the “Company”) will rent a vehicle (hereinafter referred to as the “Rental Car”) to the Hirer, who will rent the Rental Car from the Company, in accordance with the terms outlined in this Agreement. Any matters not addressed in this Agreement will be governed by applicable laws, regulations, and customary practices.

2 The Company may make special provisions if they do not violate the purport of this Agreement, laws and regulations, administrative issuances, and common practice. If a special provision is made, such provision shall take precedence over this Agreement.

CHAPTER 2 :

RENTAL

Article 2 : Renter and Guarantor

1 If the RENTER or GUARANTOR (emergency contact/person in charge) violates the terms and conditions, both parties may be blacklisted (CTOS), and a management fee will be charged for compensation or any losses incurred by MKAZ related to the rental car.

Article 3 : Standard Rental Qualification

1 MKAZ reserves the right to decline any rental at its discretion, or if the Hirer fails to meet the standard terms and conditions before or during the rental period. If it is discovered that the renter is involved in illegal activities or has a prior criminal history, we reserve the right to retrieve the vehicle without the renter's consent. Furthermore, we may terminate the rental agreement and impose any applicable penalties or cover any losses incurred.

2 If the Hirer is a representative or person in charge of a company, both the Hirer and the company will be jointly liable and responsible for any issues that arise during the rental with MKAZ, including but not limited to any losses or profits incurred.

Article 4 : Requirement on a Valid Driving License

1 The borrower must be between the age of 21 and 65 years old.

2 Borrowers must have a valid local driving license or international driving permit, along with a minimum of one year of qualified driving experience. Probationary license holders will not be accepted.

For Malaysian :

Original and physical NRIC
Original and physical driving license
Photocopy of NRIC/Passport of guarantor
Utility bill and business card (if any)

For Non-Malaysian :

Original and physical driver’s passport
Original and physical international driving license or permit
Foreign driving license with a letter validation from embassy
Passport of guarantor
Utility bill, student card and business card (if any)

Article 5 : Rates

1 Rates specified are for a minimum of 24-hour renter. Additional hours will be charged on an hourly basis, up to a maximum of 5 hours. After 5 hours, the rental will be billed as a full day.

2 Rates includes: 5000 kilometers per month for service and maintenance.

3 Rates excludes:

Damage resulting from negligence, including punctures and flat tires, fuel errors, battery issues due to leaving electrical appliances on, and loss or damage to vehicle accessories.
The rates do not include a refundable security deposit, fuel, toll fees (Smart Tag and Touch ‘n Go), damage waiver (CDW), additional driver fees, travel insurance, parking charges, accident car replacement insurance, windscreen protection insurance, traffic fines, airport charges, fuel, or any other optional charges.
Summon or fines imposed.

Article 6 : Collection and Delivery

1 For deliveries or collections outside the business location, an additional fee may be charged per trip, based on distance, accessibility of the destination, and time of day. Details about these charges and procedures will be provided at the time of inquiry. If there are any changes to the agreed location, additional charges will apply. By signing the rental agreement, you authorize us to do this, and we reserve the right to charge your payment card accordingly.

2 If we agree to a delivery, this will be noted in your rental agreement, and a delivery fee will apply. You must be present at the delivery location during the requested delivery time. The same conditions apply for pick-up charges if you choose to return the car to your location. If you do not meet the requirements outlined in this agreement, we may refuse to deliver the vehicle to you.

3 If you choose to change the location from the original agreement, additional costs may apply based on your new location. Therefore, we reserve the right to charge your payment card for any extra fees incurred. You must provide at least one day's notice to arrange for delivery. While we may accommodate shorter notice requests, you will need to confirm this with the Reservation Team.

Article 7 : Speed Limit

The speed limit on highways in Malaysia is 110 km/h, while on regular roads it is 90 km/h. Please drive safely and adhere to traffic regulations.

Article 8 : Driving Restriction

MKAZ vehicles are not permitted to be driven into Singapore, Thailand, Brunei, or Indonesia. Additionally, MKAZ vehicles cannot be loaded onto any other modes of transport, including sea, river, or air, for use in locations such as Langkawi, Tioman, Redang, or Pangkor Island.

Article 9 : Vehicle Condition

When returning the car, it must be in the same condition as when it was delivered. If not, the borrower will be responsible for the costs associated with restoring the vehicle to its original condition.

Article 10 : Long Term Rental

1 For long-term rentals, the hirer must return the car to the nearest branch if it is due for servicing. We reserve the right to impose a penalty of MYR1.00 per KM for any distance exceeding the service limit of 500 KM.

2 The hirer is responsible for any costs associated with damages that occur due to failure to bring the vehicle in for servicing.

CHAPTER 3 :

PAYMENT

Article 11 : General terms

1 MKAZ accepts the following credit and debit cards: Visa and MasterCard. The credit card presented must be in the name of the authorized renter. MKAZ reserves the right to deny car rental services if this condition is not met. Third-party credit cards are only accepted if the cardholder has authorized or agreed to cover all charges on behalf of the renter. MKAZ will not be held responsible for any misuse of third-party cards by the hirer.

2 MKAZ has transitioned to fully cashless payment methods. Cashless payments refer to transactions made without the use of physical currency. These payments are conducted electronically, typically through payment card transactions.

3 MKAZ will only accept credit or debit cards for payment transactions made through our website. Bank transfers, QR payments, and e-wallets are not accepted.

4 Certain payment instrument companies charge their member banks a fee for processing "foreign transactions." If you make card transactions and the recipient uses a bank located in a different country from the one that issued your card, an international service assessment, cross-border transaction fee, or similar charge may apply. Your issuing bank may choose to pass this fee on to you (the card user). For more details, please contact your issuing bank, as this is beyond the control of MKAZ Companies. In the event of payment instrument fraud or unauthorized use by third parties, you should contact your bank or card issuer immediately upon discovering the unauthorized activity. If you suspect that an unauthorized or fraudulent booking was made through MKAZ, please reach out to our Customer Service team right away.

Important

To make a booking, you must be over 21 years old (or the age of majority in your country or territory) and possess the legal capacity to complete the transaction (or have authorization from your legal guardian). You confirm that the credit or debit card you are using is your own, or that you are authorized to use it for this booking, and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made in your name or account.

Article 12 : Acknowledgement

You confirm that the information you provide when making a booking is completely accurate. MKAZ Companies reserves the right to decline certain payment instruments and may add or remove payment methods at its discretion. To enhance convenience, MKAZ now offers the option to securely store your payment instrument details on file. For more information, please refer to our Privacy Policy.

We have robust fraud detection and prevention measures in place. In some cases, we may require additional information or verification to validate your booking, as detailed on our website. Reservations are not confirmed until you receive a confirmation email with a voucher, and it is possible for a booking to become unavailable during the fraud check, in which case the reservation will no longer be valid. MKAZ cannot be held liable in such instances. Any additional information provided will be handled according to strict industry standards to ensure privacy, utilizing encryption for data transmission and specialized agents for verification. If you choose not to submit the additional information, or if we are not satisfied with the provided details, the booking will be canceled, and any amounts charged (including any applicable verification fees) will be refunded.

Article 13 : Payment Condition

On MKAZ's website, we encourage renters to make full payment when reserving a vehicle. However, if a renter opts for a 25% payment, we will charge the remaining balance to the authorized credit/debit card before or upon delivering the car. Renters must ensure there are sufficient funds in their account. In some cases, we may also require an additional cash security deposit before or at the time of picking up the car.

Article 14 : Cards Full Authorisation

Full authorization involves charging a specified amount to your account. This process requires obtaining customer approval for a transaction, typically identified by an alphanumeric or numeric code, before the transaction is completed using a card.

Article 15 : Consent for Full Authorisation

1 To finalize payment for prepaid rental bookings, including delivery charges, pickup fees, or any other applicable charges, you authorize the relevant MKAZ Companies to charge your credit or debit card for the full amount. This may occur without a refund option, depending on the rental booking conditions (see details below), upon reservation and confirmation of the booking, at the time specified in the confirmation email.

2 To process payments for post-paid charges, including defects, summons, and any other applicable fees, you authorize the relevant MKAZ Companies to charge your Payment Instrument for the full amount. Please ensure that your Payment Instrument is valid and has sufficient funds on the designated payment date. If we are unable to charge the Payment Instrument for any reason, we reserve the right to manually invoice you and require full payment.

Article 16 : Word About Failed Payment

1 Payments on the site may fail for various reasons. In these cases, MKAZ will provide you with alternatives to help secure your reservation. If you have any questions, please reach out to our Customer Service department.

CHAPTER 4 :

RESPONSIBILITIES

Article 17 : Extending The Rental

1 If you wish to extend your rental, please contact us as soon as possible, and no later than the end date and time of your rental agreement. Additional days will be charged at "pay at location" rates, depending on the number of days you want to extend. Your full authorization will be updated to include any expected additional costs, and you must use the same payment card used for the original authorization. You may need to visit the rental location to sign a new rental agreement and/or provide an additional payment card for the updated authorization.

2 If you fail to return the vehicle and are more than 5 hours late, your rental will be extended. You will be charged for an extra day's rental at the current "pay at location" rates, along with a late-return processing fee for each full or partial day until the vehicle is returned.

3 If you do not return the vehicle at the agreed date and time, you will be in breach of contract and will forfeit any damage waivers, excess reduction products, or insurance coverage. This means you must provide proof that any damage, loss, or theft occurred before the agreed return date to benefit from these protections. We will take necessary steps to locate and recover the vehicle, which may include reporting it as missing or stolen to the police or providing your details to a repossession agency. Additionally, we will charge your payment card a daily rate for the vehicle until it is returned.

Article 18 : Vehicle condition minor & major defects

1 All our vehicles are maintained according to the manufacturer’s recommended standards and will be roadworthy at the time of pick-up. Any existing damage, aside from minor wear, will be noted in the contract.

2 Minor defects, as mentioned in the accident, damage, and other charges clause, will apply. Your pre-authorization will be adjusted to include any expected additional costs, and you must use the same payment card with sufficient funds. You may need to visit the rental location to provide an additional payment card for the pre-authorization.

3 You agree that the information you provide when making a booking is entirely accurate. MKAZ Companies reserve the right to refuse certain Payment Instruments and may add or remove payment methods at their discretion.

CHAPTER 5 :

ACCIDENT, DAMAGES, SUMMON & FINES

Article 19 : Minor & major accident

1 If the Hirer intentionally or unintentionally causes damage to MKAZ vehicles, they are always responsible for paying the excess, which can be reduced according to the clause on collision damage waivers.

2 You must notify us within 24 hours if the vehicle is involved in an accident or damaging event, even if no third party is involved. If the vehicle is lost, stolen, or damaged, you are required to pay the excess stated in this rental agreement, along with any applicable taxes or our damage or theft processing fee, unless you have purchased additional waivers to further reduce your excess.

Article 20 : Prohibited Acts

Your excess will not apply if the loss or damage results from your intentional or fraudulent actions, omissions, or gross negligence. At the time of the accident, we will charge you an amount based on whether you purchased a Collision Damage Waiver or not. You authorize the relevant MKAZ Companies to charge your Payment Instrument for the full amount. You are always responsible for compensating the company for losses or the full cost of repairs or damages, which will be estimated based on the number of days required to repair MKAZ vehicles. Rental rates are subject to MKAZ's review and approval.

You will also be responsible for paying us (The Company) for:

The full cost of recovery
Loss of rental income incurred
Costs paid to third parties related to the vehicles
Our reasonable costs, including a late return processing fee
Any legal fees if any debt remains outstanding and legal action is pursued

You must provide us with a properly completed incident record, including the contact details of all parties involved, within 24 hours of the accident.

Article 21 : Summon & Fines

AES summons issued by JPJ (Jabatan Pengangkutan Jalan) will incur a fixed penalty charge of RM300 and a management fee of RM200 if the hirer is found guilty of the offenses. MKAZ reserves the right to pursue compensation for any losses related to the AES summons without prejudice.

CHAPTER 6 :

CHARGES & ADDITIONAL FEES

Article 22 : Delivery & Pickup Fees

For delivery or collection outside of our business location, an additional charge may apply depending on the distance, accessibility of the destination, and time of day. Details about the charges and procedures will be provided at the time of inquiry. If there are any changes to the agreed location, additional charges will apply. By signing the rental agreement, you authorize us to apply these charges to your payment card.

Article 23 : Other Fees

1 Failing to Notify Company of Damages in Vehicle and Accidents involving Vehicle.

RM 100 penalty and suspension of account.

2 Parking Vehicle in a Prohibited Area.

RM 150 penalty plus any applicable fines.

3 Excessive Cleaning Required (Exterior and Interior)

Minimum RM 100 penalty.

4 Traffic and Parking Violations

Full payment of fines + RM50 service fee + 10% interest per month late in payment.

IMPORTANT WARNING

If the Company receives an order to pay the abandonment fine under the Road Traffic Act and processes such payment, or if the Company incurs expenses to locate the Renter or Driver, or to remove, store, or retrieve the Rental Car, or if the Company is restricted from using the vehicles by authorities, it may demand the amounts listed below from the Renter (hereinafter referred to as "Expenses Related to the Parking Violation"). In such cases, the Renter must pay the Expenses Related to the Violation by the deadline specified by the Company.

Amount equivalent to the abandonment parking fine;
Parking violation penalty fee prescribed separately by the Company;
Expenses required to locate, remove, store, or pick up the vehicle;
Compensation for loss of business operation due to restriction on using (prohibition of driving) cars specified separately by us.

1 Over-speeding >= 130 KM/hr

Full amount of fines imposed and RM50 penalty.

2 Over-speeding >= 150 KM/hr

Full amount of fines imposed and RM 100 penalty.

3 Failure to Notify Company on Any Miscellaneous offences

up to RM 1000 penalty and suspension of account.

CHAPTER 7 :

MEASURES FOR ACCIDENT & THEFT

Article 24 : Handling of Accidents

1 In the event of an accident involving the Rental Car during the rental period, the Renter must follow the measures outlined in applicable laws and regulations and manage the situation in accordance with the provisions below, regardless of the severity of the accident.

Immediately inform the Company of the details of the accident;
Promptly submit documentation or evidence required by the Company in relation to the accident;
Obtain prior approval from the Company when settling or reaching agreements with a third party in relation to the accident;
Do not carry out repairs; the Rental Car shall be repaired by the Company

Article 25 : Hirer’s Responsibilities

1 The Hirer agrees to be responsible for repairing or replacing damaged, lost, or stolen items with new original parts at current market prices, plus labor costs, during the rental period. Consequently, the hirer’s deposit will be forfeited. Potential incidents may include the following:

scratches on the car body which must be re-painted.
minor or major damaged on all front & rear lamps
broken / smash windshield, window glass & wiper.
damaged car seats (e.g. Cigarettes burn marks, stains, etc.)
fender & bumper bend or fall out
any missing & damage items relating to the car.
damage accessories or vehicles’ part

2 Hirers must always ensure that the vehicle’s water temperature remains at a normal level. If the hirer experiences overheating or a rise in temperature, they should stop the car immediately in a safe area and contact our response team. For long-distance driving, hirers should regularly check the water level and add water as needed, as well as monitor the engine oil of the rented vehicle.

3 Failure to notify MKAZ of any damage or potential issues may lead to a breakdown, including significant damage to the engine, transmission, or suspension. The cost of repairs will be the hirer’s full responsibility.

4 In the event of major damage to MKAZ vehicles that necessitates claiming compensation from the Insurance Company, the time spent on the claim and arranging repairs would result in losses for MKAZ.

5 Accidents or damage apply only to collisions between two moving objects. Any damage that occurs while the vehicle is stationary will be the hirer’s full responsibility and subject to the aforementioned excess and excess protection.

Article 26 : Liability For Compensation

1 If the Rental Car is unavailable for use by the Company due to an accident, breakdown, or other issues caused by the Renter or the Driver during the rental period, the Renter shall pay the Company the specified fees as compensation for business interruption for the duration the Rental Car is unusable or during the repair period.

2 In addition to the obligations outlined in the previous paragraph, the Renter shall be responsible for compensating damages if they violate any articles, rules, special provisions of this Agreement, or other terms and conditions. The Renter will also be liable for damages incurred by a third party or the Company resulting from the use of the Rental Car due to actions attributable to the Renter.

Article 27 : Collision With Third Party

1 Should the hirer meet with an accident and be hit by the third-party driver, the hirer must inform MKAZ immediately. In any condition that the car cannot be driven, damaged and may result in a suffering breakdown, there will be no replacement car provided to the hirer. However, should the hirer wish to have a car replacement, that hirer must agree to bear all cost of replacement including new rental car, delivery charges or any other cost applied to MKAZ for delivering the car to the hirer.

2 For the above clause, the accident penalty will not be imposed if the hirer is found not guilty of causing the accident with the third-party driver. This clause is valid and applicable only if the police report indicates that the hirer is not guilty of such offenses.

3 However, if the hirer is found guilty of such offenses, MKAZ may provide the hirer with an insurance replacement car under the Accident Car Replacement (ACR) policy.

Article 28 : Loss of Use

MKAZ reserves the right to seek compensation for future revenue losses resulting from an accident that disables a vehicle. The hirer is always responsible for covering these compensation costs, which are estimated based on the number of days required to repair the MKAZ vehicles. Rental rates are subject to review and approval by MKAZ..

CHAPTER 8 :

MEASURES FOR WINDSCREEN DAMAGES

Article 29 : Windscreen Damages

Windshield damage includes issues like stars, cracks, and chips affecting the windscreen, door windows, and rear window. If hirers cause damage to the windscreen, whether intentionally or unintentionally, they are responsible for all costs associated with repairing or replacing it to its original condition.

1 Major crack, star or chips.

Should the hirer intentionally or unintentionally cause major damage to the windscreen including front mirror, rear driver side window, left rear window or back mirror, MKAZ reserves the right to charge the hirer full cost of replacing the new windscreen.

2 Minor crack, star or chips.

If the hirer causes minor damage to the windscreen, including the front mirror, rear driver-side window, left rear window, or back mirror, whether intentionally or unintentionally, they must notify MKAZ’s support team immediately. The hirer is always responsible for the costs associated with repairing or replacing the windscreen to its original condition. MKAZ will provide the hirer with an assessment of the damage costs once they are satisfied with the details of the incident. Failing to inform MKAZ may lead to additional penalty charges.

CHAPTER 9 :

PROTECTIONS

Article 30 : Accident Car Replacement Third Party

1 Hirers have the option to purchase an Accident Car Replacement (third party) waiver, which covers all replacement costs incurred if the hirer is involved in an accident with a third party. This Accident Car Replacement Waiver covers the following:

Should the hirer intentionally or unintentionally cause major damage to the windscreen including front mirror, rear driver side window, left rear window or back mirror ,MKAZ reserve the right to charge the hirer full cost of replacing the new windscreen.

2 If the hirer causes major damage to the windscreen, including the front mirror, rear driver-side window, left rear window, or back mirror, whether intentionally or unintentionally, MKAZ reserves the right to charge the hirer the full cost of replacing the windscreen.

3 For replacements, MKAZ may provide any available car type based on the booking schedule. The replacement vehicle may differ in color, brand, model, or engine capacity (CC).

4 However, the Accident Car Replacement option is not available for purchase during peak or festive seasons (public holidays in Malaysia). We reserve the right to cancel the Accident Car Replacement even if the hirer has already purchased this waiver at the time of reservation.

5 Upon receiving the replacement car, the Collision Damage Waiver or any other excess protection purchased for the original vehicle will not apply to the new replacement car. Hirers will need to purchase new excess protection.

Article 31 : Collision Damage Waiver

1 All vehicles are fully insured with standard motor vehicle policy. However, the hirer is always liable for an amount equivalent to the excess clause not exceeding MYR3,500 (Group A), MYR4,000 (Group B), MYR4,500 (Group C), MYR6,500 (Group D), MYR8,000 (Group E) and MYR9,500 (Group F).

2 A Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally cause damage to MKAZ vehicle, hirer is liable to pay the excess which can be reduced as per detailed below: -

3 MYR 2,000 (Group A), MYR 2,500 (Group B), MYR 3,000 (Group C), MYR 4,000 (Group D), MYR 5,000 (Group E) and MYR 6,000 (Group F).

Group	Type Of Vehicle
A	Perodua Axia 1.0,
B	Perodua Myvi 1.5, Perodua Bezza 1.3, Perodua Myvi 1.3
C	Perodua Alza 1.5,Toyota Vios 1.5, Honda City 1.5, Perodua Aruz 1.5
D	Toyota Hiace 2.5, Mitsubishi Triton 2.4, Toyota Camry 2.5, Toyota Innova 2.0
E	Hyundai Starex 2.5, Proton X70 1.8, Proton X70 1.5, Honda CRV
F	Toyota Vellfire 2.5, Toyota Alphard 2.5, Hyundai Staria 2.2

4 Hirers may purchase CDW on MKAZ’s official website based on the number of rental days.

5 CDW will only be effective subject to availability of a police report within 24 hours from the time of accident.

6 Acceptance of CDW does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer.

Article 32 : Windscreen Protection

1 Windscreen Protection (WP) is not included in the rental rate. The Renter is liable to pay the full cost of any damage to the windscreen.

Type Of Vehicle	Minor Windscreen Damage Charges	Major Windscreen Damage Charges
Perodua Myvi 1.3 (Old)	RM 140.00	RM 600.00
Perodua Myvi 1.3 (New)	RM 170.00	RM 800.00
Perodua Myvi 1.5 (Old)	RM 140.00	RM 600.00
Perodua Myvi 1.5 (New)	RM 170.00	RM 800.00
Perodua Axia 1.0	RM 140.00	RM 600.00
Perodua Bezza 1.3	RM 155.00	RM 700.00
Toyota Vios 1.5 (Old)	RM 200.00	RM 1000.00
Toyota Vios 1.5 (New)	RM 300.00	RM 2000.00
Perodua Alza 1.5 (Old)	RM 155.00	RM 700.00
Perodua Alza 1.5 (New)	RM 275.00	RM 1500.00
Hyundai Starex, Honda CRV, Toyota Innova, Toyota Hilux	RM 350.00	RM 2000.00
Toyota Vellfire 2.5, Toyota Alphard 2.5	RM 650.00	RM 4000.00
Toyota Hiace	RM 200.00	RM 1000.00
Perodua Aruz, Proton Persona	RM 230.00	RM 1200.00
Proton X70 1.8, Proton X70 1.5	RM 275.00	RM 1500.00
Mitsubishi Triton	RM 275.00	RM 1500.00
Honda City	RM 300.00	RM 2000.00
Hyundai Staria	RM 500.00	RM 3000.00

2 However, the hirer can purchase the windscreen protection add-ons on MKAZ’s website to offset the renter’s liability for the excess, as stated in the table.

Article 33 : Special Perils Coverage

1 Standard rental car insurance does not cover losses or damages caused by natural events, such as floods or storms. In most states, if the car is damaged due to natural perils, the hirer is financially responsible for the full value of the car at the time of rental, minus its salvage value. This responsibility also includes towing, storage, and impound fees, as well as any diminution in the car's value as assessed by MKAZ, an administrative fee, and a reasonable charge for loss of use.

2 However, hirers may purchase special perils coverage as an additional protection to the rental car.

3 Inclusion of Special Perils is it covers the car hires against loss or damage caused by flood and storms. In the event of any loss or damage to the car due to natural perils, regardless of fault, the hirer is always liable for an amount equivalent to the excess clause not exceeding MYR4,500 (Group A), MYR6,000 (Group B), MYR7,500 (Group C), MYR8,500 (Group D), MYR9,000 (Group E) and MYR10,500 (Group F).

4 In the context of an automobile, the term “flooded” describes when ponded or standing water has entered the passenger bay.

5 However, in some conditions, special perils add-ons may not take effect should below conditions happen:

Damage occurs during heavy rain but not due to flooding.
Any damage caused by the hirer driving through standing water that does not enter the passenger compartment.
Damage resulting from the hirer driving through puddles or potholes.
Any other causes that are not related to flooding or storms.

Article 34 : Travel Insurance

MKAZ encourage hirers to purchase Some travel insurance plans include coverage for rental cars or offer it as an optional add-on to cover car rental when you travel. Travel insurance also covers legal liability including legal expenses for bodily injuries or damage to the property of other persons as a result of a claim made against you. Essentially, this coverage ensures that if a traveler rents a vehicle and it’s damaged or stolen, they won’t have to pay all the cost of repairs and additional rental charges imposed by the car rental company.

See travel insurance for TRIPCARE360

Article 35 : Non-covered excess protection

1 All standard insurance and excess protection do not apply for damage or loss due to natural perils, careless action, negligence, illegal or improper use of the vehicle. The insurance and excess protection also do not cover for missing items or accessories or damages, tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.

2 In addition, the hirer is reminded that underbody and overhead damage is always at their own risk. All insurance and excess protection are void if the vehicle is driven on unsealed and unmade road or surface.

3 The hirer is required to contact our representatives to inform us of any event of accidents or car theft.

4 As such, no replacement of car by MKAZ and hirer are liable to pay the excess fees. Hirer’s deposit with balance of higher rates (if any) paid to MKAZ shall be forfeited.

Article 36 : Standard and medium insurance package for partner platform (Trip.com)

1 All vehicles are fully insured under the standard motor vehicle policy. The rates include the standard insurance package. The hirer who reserved or booked the vehicle on our partner platform, such as Trip.com, is always liable for an amount equivalent to the excess clause for collision damage waiver (CDW) and theft protection (TP), not exceeding MYR2,500 (Group A), MYR3,000 (Group B), MYR3,500 (Group C), MYR5,500 (Group D), MYR7,000 (Group E), and MYR8,500 (Group F).

Standard insurance package

Group / Types	Collision Damage Waiver (CDW)	Theft Protection (TP)
Group A	RM3500.00	RM3500.00
Group B	RM4000.00	RM4000.00
Group C	RM4500.00	RM4500.00
Group D	RM6500.00	RM6500.00
Group E	RM8000.00	RM8000.00
Group F	RM9500.00	RM9500.00

2 Medium package insurance is provided to Hirer to reduce the excess liability to minimal. For medium insurance package, hirer is liable to pay the excess which can be reduced as per detailed below:

Medium Insurance Package

Group / Types	Collision Damage Waiver (MCDW)	Theft Protection (MTP)
Group A	RM2000.00	RM2000.00
Group B	RM2500.00	RM2500.00
Group C	RM3000.00	RM3000.00
Group D	RM4000.00	RM4000.00
Group E	RM5000.00	RM5000.00
Group F	RM6000.00	RM6000.00

3 Hirers may purchase an additional medium package on our partner’s platform's official website for optimum protection throughout your rental period.

4 Standard and medium insurance packages will only be effective subject to availability of a police report within 24 hours from the time of accident. Acceptance of insurance coverage does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer.

CHAPTER 10 :

CANCELLATION & REFUND

Article 37 : Reservation Cancellation

During normal operation season:

a

25% payment terms :

100% of your total reservation payment will be charged if you cancel or make any changes anytime before your scheduled rental date or if you do not show up on the arrival date.

b

Full or 100% payment of your total reservation payment.

You will receive a full refund of your reservation payment if you cancel or make any changes 8 days prior to your scheduled rental date.
40% of your total reservation payment will be charged if you cancel or make any changes from 2 to 7 days prior to your scheduled rental date.
100% of your total reservation payment will be charged if you cancel or make any changes 1 day (24 hours) before your scheduled rental date or if you do not show up on the arrival date.

For payments made using promotional codes or voucher codes:

Please note that promotional codes or voucher codes are offered to selected customers only. If you have made a partial (25%) or full payment using a promotional code or voucher code, 100% of your total reservation payment will be charged if you cancel.

During peak season and festive periods (applicable to all Public Holidays in Malaysia):

a

25% payment terms:

100% of your total reservation payment will be charged if you cancel or make any changes any time before your scheduled rental date or if you do not show up on the arrival date.

b

Full or 100% payment of your total reservation payment.