Frequently Asked Questions
The general terms for our website.
Conditions of Use
Please read these Conditions of Use carefully before accessing or using this website. This website is owned and operated by MKAZ Travel Network Sdn. Bhd. (Company Registration No. 201601042526 (1213468-V)) (“MKAZ”), with its registered business address at E-G-08, Jalan Vita 1, Plaza Crystalville, Lingkaran Cyberpoint Timur, 63000 Cyberjaya, Selangor, Malaysia.
By accessing, browsing, or using this website, including making a reservation through our online booking platform, you acknowledge that you have read, understood, and agree to be bound by these Conditions of Use, together with any other applicable terms, policies and notices published on this website.
If you do not agree with any part of these Conditions of Use, you must immediately discontinue your use of this website.
MKAZ reserves the right to amend, revise or update these Conditions of Use at any time without prior notice. Any amendments shall take effect immediately upon publication on this website. Your continued use of the website following such amendments constitutes your acceptance of the revised Conditions of Use.
What is the process for making a reservation with MKAZ?
You can make a reservation by selecting your preferred pickup and return locations, rental dates, and vehicle through our online booking platform. Once your reservation is submitted, you will receive a booking confirmation via email.
Prior to vehicle collection, you may be required to complete our verification process and provide the necessary documentation, including a valid driving licence and identification documents, as required. Reservations are subject to vehicle availability, successful verification, and acceptance of MKAZ’s Terms and Conditions.
For any assistance during the booking process, our Customer Support team is available to assist you before, during, and after your rental experience.
What documents are required to rent a car with MKAZ?
To rent a car in Malaysia with MKAZ, all renters must present valid identification and driving documents before vehicle collection. The required documents vary depending on your residency status.
For Malaysian citizens and permanent residents, you are required to provide:
- A valid Malaysian driving licence.
- MyKad or a valid government-issued identification document.
- A valid credit or debit card under the primary renter’s name, where applicable.
For international visitors, you are required to provide:
- A valid passport.
- A valid driving licence issued in your home country.
- An International Driving Permit (IDP), where required under Malaysian regulations.
- A valid credit or debit card under the primary renter’s name, where applicable.
All documents must be original, valid, and presented at the time of vehicle collection. Photocopies, expired documents, screenshots, or digital copies may not be accepted. MKAZ reserves the right to decline the rental if the required documents cannot be verified or do not comply with Malaysian legal requirements or the Company’s verification policy.
For certain vehicle categories, corporate rentals, or long-term leasing arrangements, additional documentation may be required. If you are unsure about the documentation applicable to your booking, please contact our Customer Support team before your scheduled pickup.
I am the registered hirer but I do not drive. Is this allowed?
Yes. MKAZ allows the registered hirer to add an additional driver on the reservation, provided all of our verification requirements are met. However, the registered hirer remains fully responsible for the rental agreement, including all rental charges, traffic summons, toll charges, damages, penalties, and compliance with MKAZ’s Terms and Conditions throughout the rental period.
The designated driver must hold a valid driving licence that is legally recognised in Malaysia and complete MKAZ’s identity and driving licence verification process before the vehicle can be released. For international visitors, a valid passport and, where applicable, an International Driving Permit (IDP) may also be required.
MKAZ reserves the right to request additional documentation or decline the rental if the designated driver does not meet our eligibility or verification requirements. To avoid any delay during vehicle collection, we recommend informing our Customer Support team in advance if the registered hirer will not be the person driving the vehicle.
Can I extend my rental period?
How are rental extension charges calculated?
Rental extension charges are calculated based on the prevailing rental rates at the time the extension is requested and approved, and not on the rate of the original reservation or rental agreement.
Extension requests are subject to vehicle availability and operational scheduling. If the requested extension is approved, the additional rental period will be charged according to MKAZ’s current published rates. We recommend contacting our Customer Support team as early as possible if you wish to extend your rental to ensure vehicle availability and to receive the latest applicable rental rate before confirming the extension.
Does MKAZ offer vehicle delivery and collection services?
For rentals in Cyberjaya, customers are required to collect and return their vehicle at MKAZ Headquarters. Delivery and collection services are not available within the Cyberjaya area.
For other locations, delivery and collection services can be arranged at selected public pickup and return points published on our website, including airports, hotels, train stations, shopping malls, and other approved meeting locations. Applicable delivery and collection charges are separate from the rental charges.
For selected vehicle categories, MKAZ may also offer delivery and collection at a custom location for rentals exceeding 48 hours (2 days), subject to operational feasibility and prior approval.
What does "No-Show" mean?
If a reservation is classified as a no-show, the booking will be deemed cancelled. All amounts paid, including rental charges, delivery fees, and any applicable service fees, shall be non-refundable and will be forfeited
What is an Out-of-Hours Fee?
How much are the Out-of-Hours Fees?
An Out-of-Hours Fee is an additional service charge applicable for vehicle pickups or returns requested outside MKAZ’s standard operating hours.
When making an online reservation, simply select your preferred pickup or return time. If your selected time falls outside our normal operating hours, any applicable Out-of-Hours Fee will be displayed before you confirm your booking.For vehicle returns outside our operating hours, both late return charges (where applicable) and Out-of-Hours Fees may apply.
Peninsular Malaysia
| Pickup / Return Time | KLIA & KLIA2 (RM) | Other Locations (RM) |
|---|---|---|
| 5:30 PM – 7:59 PM | 15.00 | 10.00 |
| 8:00 PM – 9:59 PM | 25.00 | 15.00 |
| 10:00 PM – 11:59 PM | 35.00 | 25.00 |
| 12:00 AM – 1:59 AM | 45.00 | 35.00 |
| 2:00 AM – 4:00 AM | 80.00 | 80.00 |
Sabah
| Pickup / Return Time | Fee (RM) |
|---|---|
| 5:00 PM – 9:59 PM | 15.00 |
| 10:00 PM – 11:59 PM | 25.00 |
| 12:00 AM – 1:59 AM | 35.00 |
| 2:00 AM – 4:00 AM | 50.00 |
Out-of-Hours services are subject to operational availability and must be confirmed by MKAZ in advance. All applicable fees are in addition to the vehicle rental charges and any delivery or collection fees.
If you require an early morning or late-night pickup or return, we recommend contacting our Customer Support team before making your reservation to confirm availability and the applicable charges.
What are the charges for late vehicle returns?
Vehicles must be returned on or before the agreed return date and time stated in the Rental Agreement.
Late return charges may vary depending on the vehicle category and rental package. A maximum grace period of up to five (5) hours may be granted, subject to the applicable late return charges. If the vehicle is returned more than five (5) hours after the scheduled return time, MKAZ reserves the right to charge one (1) additional rental day at the prevailing rental rate.
Customers who require a late return should notify MKAZ before the scheduled return time. Requests are subject to vehicle availability and operational scheduling.
Does MKAZ offer unlimited mileage?
Yes. Most MKAZ rentals include Unlimited Mileage, allowing you to travel without worrying about distance limits during your rental period.
However, Limited Mileage may apply to selected vehicles, promotional rates, long-term rentals, corporate contracts, or during certain peak seasons and high-demand periods.
Where a Limited Mileage policy applies, the mileage allowance and any excess mileage charges will be clearly stated during the booking process or in your Rental Agreement before your reservation is confirmed.
If no mileage restriction is stated in your booking confirmation or Rental Agreement, your rental will be treated as Unlimited Mileage.
What is MKAZ's fuel policy?
Are there any restricted driving areas?
Yes. To protect our vehicles and ensure compliance with our insurance requirements, MKAZ vehicles must only be driven within the areas permitted under the Rental Agreement.
The following are strictly prohibited without prior written approval from MKAZ:
- Transporting the vehicle by air, sea, ferry, or rail.
- Taking the vehicle to Langkawi, Tioman, Labuan, or any other island that requires transportation by ferry or cargo vessel.
- Transporting the vehicle outside the authorised operating region or across international borders without prior written approval.
- Using the vehicle in any area or manner prohibited under the Rental Agreement or by applicable law.
Any unauthorised transportation or use of the vehicle may result in the cancellation of insurance coverage, additional charges, and a breach of the Rental Agreement.
If you intend to travel to a restricted destination or have any questions regarding your travel route, please contact MKAZ Customer Support before your rental begins.
Can I use the rental vehicle for ride-hailing or commercial purposes (e.g. Grab, food delivery, courier services)?
No. MKAZ rental vehicles are intended for personal and authorised business use only.
The use of MKAZ vehicles for ride-hailing, e-hailing, food delivery, courier services, parcel delivery, or any other commercial transport activities (including but not limited to Grab, inDrive, Maxim, foodpanda, ShopeeFood, Lalamove, and similar platforms) is strictly prohibited.
Unauthorised commercial use may result in:
- Immediate termination of the Rental Agreement.
- Invalidity of any applicable protection or insurance coverage.
- Additional charges, recovery costs, or other liabilities arising from the unauthorised use.
- Refusal of future rental services by MKAZ.
If you require a vehicle for commercial or business purposes, please contact our Corporate Sales team to discuss suitable rental solutions before making your reservation.
Am I allowed to smoke or vape inside the rental vehicle?
No. Smoking, vaping, and the use of any tobacco or electronic smoking products are strictly prohibited inside all MKAZ rental vehicles.
To maintain a clean, fresh, and comfortable environment for all customers, vehicles must be returned free from smoke, vapour, and odours.
If evidence of smoking or vaping is found, including but not limited to cigarette ash, cigarette butts, vape residue, burn marks, or persistent smoke or vape odours, MKAZ reserves the right to impose a cleaning, deodorisation, repair, and/or administrative charge to restore the vehicle to its original condition.
Customers are responsible for ensuring that all drivers and passengers comply with this policy throughout the rental period. Failure to do so may constitute a breach of the Rental Agreement.
Are pets allowed in the rental vehicle?
Who is responsible for traffic summons, toll charges, and parking fees incurred during the rental?
The hirer is solely responsible for all traffic summons, toll charges, parking fees, congestion charges, towing fees, and any other road-related charges incurred during the rental period, regardless of when they are issued or received.
If MKAZ receives any outstanding charges after the vehicle has been returned, MKAZ reserves the right to:
- Recover the outstanding amount from the hirer;
- Deduct the applicable amount from the Security Deposit (where applicable); and/or
- Charge the following administrative fees for processing and handling the offence:
- RM50.00 per traffic summons for standard traffic offences.
- RM30.00 per local council (PBT) parking summons.
- RM500.00 per offence involving blacklisting, court action, vehicle impoundment, enforcement restrictions, or any offence requiring additional administrative handling.
These administrative fees are separate from the original fine or penalty imposed by the relevant authority.
It is the hirer’s responsibility to comply with all applicable traffic laws and regulations throughout the rental period. Failure to settle any outstanding charges may result in additional costs and may affect future rental eligibility with MKAZ.
What happens if I accidentally refuel the vehicle with the wrong type of fuel?
If you accidentally refuel the vehicle with the wrong type of fuel, do not start or continue driving the vehicle. Doing so may cause severe engine damage and significantly increase repair costs.
Please contact MKAZ’s Customer Support immediately for further instructions. Where safe to do so, leave the vehicle stationary and await assistance.
The hirer will be responsible for all costs arising from the misfuelling incident, including but not limited to:
Fuel draining and system flushing;
Recovery or towing charges;
Repairs or replacement of damaged engine components;
Vehicle downtime or loss of use;
Administrative charges; and
Any other costs incurred as a result of the incorrect refuelling.
These charges are not covered under MKAZ’s optional Protection & Coverage products, including Collision Damage Waiver (CDW), and remain the hirer’s responsibility.
To avoid misfuelling, always verify the required fuel type indicated on the vehicle’s fuel cap, key tag, or dashboard before refuelling.
Can I take the vehicle off-road or onto unsealed roads?
Can I drive the rental vehicle to Singapore or Thailand?
What is an International Driving Permit (IDP)?
An International Driving Permit (IDP) is an internationally recognised document that translates your valid domestic driving licence into multiple languages. It is not a standalone driving licence and must always be presented together with your original valid driving licence.
For car rental in Malaysia, drivers holding a valid driving licence issued by an ASEAN member country are generally not required to present an IDP when driving in Malaysia.
Drivers from non-ASEAN countries are required to present a valid International Driving Permit (IDP) together with their original driving licence before collecting the rental vehicle. Failure to present a valid and legally recognised driving licence may result in the rental being declined and may expose the driver to penalties under Malaysian law if found driving without a valid licence.
What is the minimum age required to rent a car with MKAZ?
To rent a vehicle with MKAZ, the primary driver must be at least 21 years of age and hold a valid driving licence recognised in Malaysia.For certain vehicle categories, premium vehicles, MPVs, SUVs, 4WDs, or luxury vehicles, a minimum age of 25 years old is required.
MKAZ reserves the right to request additional documentation or decline a rental if the driver does not meet our eligibility requirements or fails the verification process. If you are unsure whether you meet the minimum age or driver eligibility requirements for your chosen vehicle, please contact our Customer Support team before making your reservation.
Is an IDP required to drive in Malaysia?
Foreign visitors drive in Malaysia using either a valid International Driving Permit (IDP) and a foreign driving licence issued in English. If the foreign driving licence is not in English, a certified translation is required.
Visitors from ASEAN countries such as Singapore, Thailand, or Indonesia may drive in Malaysia using their national driving licence only for short-term stays, without the need for an IDP.
Visitors from non-ASEAN countries are required to obtain an International Driving Permit (IDP) before driving in Malaysia to ensure compliance with local laws and to avoid potential legal or insurance issues.
Understanding the International Driving Permit (IDP)
An International Driving Permit (IDP) is an official document that allows foreign drivers to legally operate a vehicle in Malaysia and many other countries.
Key points:
- Valid for one year from the date of issue
- Must be obtained in your home country before travel
- Issued under the 1949 Geneva Convention or 1968 Vienna Convention
- Cannot be renewed within Malaysia
I am currently holding a Probationary Driving Licence (P Licence). Can I rent a car with MKAZ?
Can I use a Digital Driving Licence When Renting a Vehicle?
No. MKAZ does not accept Digital Driving Licences for vehicle collection or verification.
All renters and authorised drivers are required to present their original physical driving licence at the time of vehicle collection. This requirement forms part of our identity verification process and helps ensure compliance with our operational procedures and insurance requirements.
For international renters, the original physical driving licence must also be accompanied by a valid International Driving Permit (IDP) where required under Malaysian regulations.
Failure to present the required original driving documents at the time of vehicle collection may result in the rental being declined, and cancellation or no-show charges may apply in accordance with the applicable booking terms and conditions.
If you are unsure whether your driving documents meet our requirements, please contact our Customer Support team before making your reservation.
I only have an International Driving Licence (IDL) and do not possess an International Driving Permit (IDP). Can I still rent a vehicle with MKAZ?
Does MKAZ provide a replacement car if my rental vehicle breaks down or is involved in an accident?
What are Zone Boundaries?
Zone Boundaries are designated geographical areas established by MKAZ Sabah to define the permitted operating regions for certain rental vehicles.
Travel beyond these designated zones may involve higher operational risks, limited roadside assistance, increased recovery costs, or additional insurance exposure. As a result, certain destinations may require prior approval or be subject to an additional Zone Boundary Fee.
If you intend to travel outside the standard operating area, you must inform MKAZ before your rental begins. Failure to declare travel into a restricted or chargeable zone may result in additional charges and may affect your eligibility for certain Protection & Coverage products.
Please contact our Customer Support team before your journey if you are unsure whether your destination falls within a Zone Boundary.
Why does MKAZ charge a Zone Boundary Fee in Sabah?
Sabah covers a large geographical area, and some destinations are located significantly farther from MKAZ’s operational support network.
To ensure that customers continue to receive reliable roadside assistance, vehicle recovery services, and operational support, certain destinations outside MKAZ’s standard operating zone are classified as Zone Boundary Areas and are subject to a Zone Boundary Fee.
The fee helps offset the additional costs associated with:
- Extended roadside assistance coverage.
- Vehicle recovery and towing over long distances.
- Logistics and operational support in remote locations.
- Increased vehicle wear and operational risks.
The applicable Zone Boundary Fee, if any, will be communicated to you before your rental is confirmed. If you are unsure whether your destination falls within a Zone Boundary Area, please contact our Customer Support team before travelling.
Are there additional charges for far or out-of-zone travel?
Yes. Additional charges may apply if you intend to travel beyond MKAZ’s standard operating zone.
The Zone Boundary Fee is charged to cover the additional operational costs associated with providing roadside assistance, vehicle recovery, logistics support, and servicing customers in remote or extended-distance locations.
The applicable fee depends on your travel destination and will be communicated to you before your reservation is confirmed or prior to approving your travel request.
To avoid any inconvenience, please inform MKAZ of your intended travel destination before your rental begins so we can advise whether a Zone Boundary Fee applies.
Can I drive outside the approved zone?
What happens if I travel outside the approved zone without informing MKAZ?
Travelling outside the approved operating zone without prior notification and approval from MKAZ constitutes a breach of the Rental Agreement.
If unauthorised out-of-zone travel is identified, MKAZ reserves the right to:
- Impose the applicable Zone Boundary Fee and any additional operational or recovery charges.
- Decline or limit roadside assistance services in the unauthorised area.
- Conduct further assessment of the rental and any associated liabilities.
- Declare any optional Protection & Coverage purchased (including CDW, ACR, WPW, and other protection products) null and void where the incident occurs outside the approved operating zone or in breach of the Rental Agreement.
To avoid additional charges and ensure your Protection & Coverage remains valid, please inform MKAZ of your intended travel destination and obtain approval before travelling outside the approved operating zone.
What is Collision Damage Waiver (CDW)?
Collision Damage Waiver (CDW) is an optional protection that reduces the renter’s financial liability if the rental vehicle is damaged due to a collision or accidental impact during the rental period.
By purchasing CDW, your liability for repair costs may be reduced to the applicable Damage Excess stated in your Rental Agreement, provided you have complied with all terms and conditions of the rental.
Please note that CDW is not an insurance policy and does not eliminate your responsibility for all types of damage or loss.
CDW does not cover, including but not limited to:
Damage resulting from negligence, reckless or illegal driving.
Driving under the influence of alcohol or drugs.
Damage caused by an unauthorised or unlisted driver.
Damage resulting from a breach of the Rental Agreement or Terms and Conditions.
Loss or damage to personal belongings.
Tyres, wheels, rims, windscreen, windows, undercarriage, roof, interior damage, keys, or accessories, unless specifically covered by an additional protection package.
Theft or total loss where the renter has failed to exercise reasonable care or comply with the rental terms.
What are the charges for Collision Damage Waiver (CDW)?
All MKAZ vehicles are covered under a standard motor vehicle insurance policy. However, in the event of damage to the rental vehicle, the hirer remains liable for the applicable Damage Excess stated in the Rental Agreement.
The standard Damage Excess (without CDW) is as follows:
| Vehicle Group | Damage Excess |
|---|---|
| Group A | RM3,500 |
| Group B | RM4,000 |
| Group C | RM4,500 |
| Group D | RM6,500 |
| Group E | RM8,000 |
| Group F | RM9,500 |
| Group G | RM10,500 |
| Group H | RM11,500 |
| Group I | RM12,500 |
By purchasing Collision Damage Waiver (CDW), the hirer’s Damage Excess may be reduced to:
| Vehicle Group | Damage Excess with CDW |
|---|---|
| Group A | RM2,000 |
| Group B | RM2,500 |
| Group C | RM3,000 |
| Group D | RM4,000 |
| Group E | RM5,000 |
| Group F | RM6,000 |
| Group G | RM7,000 |
| Group H | RM8,000 |
| Group I | RM9,000 |
Please note that CDW does not eliminate the Damage Excess entirely. The hirer remains responsible for the applicable reduced excess amount in the event of a claim.
CDW is only applicable where:
- The accident is reported to MKAZ immediately.
- A police report is lodged within the time required by Malaysian law.
- The hirer complies with the Rental Agreement and Terms and Conditions.
- The claim is accepted by MKAZ’s insurer in accordance with the insurance policy.
CDW does not cover losses or damage resulting from negligence, reckless or unlawful driving, driving under the influence of alcohol or drugs, unauthorised drivers, breaches of the Rental Agreement, or any other exclusions specified in the insurance policy and Terms and Conditions.
Where can I purchase Collision Damage Waiver (CDW)?
Collision Damage Waiver (CDW) can be purchased during the online booking process when making your reservation through the MKAZ website.
If you did not select CDW during booking, you may request to add it before the vehicle is collected, subject to availability and approval by MKAZ.
The applicable CDW fee will be displayed during the booking process and must be paid before the commencement of the rental. Once the rental has started or the vehicle has been handed over, CDW cannot be added, amended, or purchased retrospectively.
What is Accident Car Replacement (ACR)?
What is covered under Accident Car Replacement (ACR)?
Accident Car Replacement (ACR) provides a replacement vehicle if the rental vehicle becomes unroadworthy as a result of an accident involving a third party, subject to the terms and conditions below.
If I purchased protection during my initial reservation, will it be transferred to the replacement vehicle?
What is Windscreen Protection Waiver (WPW)?
Windscreen Protection Waiver (WPW) is an optional protection add-on that reduces or waives the hirer’s financial liability for accidental damage to the vehicle’s windscreen, subject to the terms and conditions of the Rental Agreement. WPW is designed to provide additional protection against accidental windscreen damage, such as stone chips or cracks that occur during normal driving.
WPW covers:
Accidental damage to the vehicle’s front windscreen.
Repair or replacement of the windscreen, subject to the terms of the Rental Agreement.
WPW does not cover:
Damage resulting from negligence, reckless or unlawful use.
Intentional damage or vandalism by the hirer.
Damage caused by a breach of the Rental Agreement.
Consequential losses, including transportation costs or loss of use.
WPW must be purchased before the commencement of the rental and cannot be added after the vehicle has been collected. In the event of windscreen damage, the hirer must notify MKAZ as soon as reasonably practicable. Failure to report the damage or comply with the Rental Agreement may result in WPW becoming invalid.
How much will I be charged if the windscreen is damaged?
If Windscreen Protection Waiver (WPW) has not been purchased, the hirer will be responsible for the actual cost of repairing or replacing the damaged windscreen, together with any applicable administrative charges, in accordance with the Rental Agreement.
If Windscreen Protection Waiver (WPW) has been purchased, eligible windscreen damage will be covered in accordance with the terms and conditions of the protection, and the hirer’s liability may be waived.
The charges are as follows:
| Vehicle Type | Minor Windscreen Damage | Major Windscreen Damage |
|---|---|---|
| Perodua Axia 1.0 | RM140.00 | RM600.00 |
| Perodua Myvi 1.3 / 1.5 | RM170.00 | RM800.00 |
| Perodua Bezza 1.3 | RM155.00 | RM700.00 |
| Toyota Hiace 3.0 / Nissan Urvan NV350 2.5 | RM200.00 | RM1,000.00 |
| Proton Persona 1.6 / Perodua Aruz 1.5 | RM230.00 | RM1,200.00 |
| Perodua Alza 1.5, Toyota Avanza 1.5 (New), Proton X70 1.8, Mitsubishi Triton VGT 2.4, Mitsubishi Triton 2.4 (New) | RM275.00 | RM1,500.00 |
| Toyota Vios 1.5 (New), Honda City 1.5 (New), Toyota Veloz 1.5, Toyota Innova 2.0, Toyota Hilux 2.4, Toyota Fortuner 2.4 / 2.8, Proton X50 1.5, Hyundai Starex 2.5, Honda CR-V | RM350.00 | RM2,000.00 |
| Toyota Vios 1.5, Honda City 1.5, Proton X90 1.5 | RM425.00 | RM2,500.00 |
| Hyundai Staria 2.2 | RM500.00 | RM3,000.00 |
| Toyota Vellfire ZG 2.5, Toyota Vellfire Executive Lounge 3.5, Toyota Alphard SC 2.5, Toyota Alphard Executive Lounge 3.5, Toyota Vellfire Z 2.5 | RM650.00 | RM4,000.00 |
| Toyota Hiace SLWB 2.8 (New) | RM800.00 | RM5,000.00 |
| Toyota Land Cruiser 3.3 | RM950.00 | RM6,000.00 |
Minor windscreen damage generally refers to small stone chips or cracks that can be safely repaired.
Major windscreen damage refers to extensive cracks or damage requiring a complete windscreen replacement.
If Windscreen Protection Waiver (WPW) has been purchased and the damage is covered under the applicable terms and conditions, these charges may be reduced or waived. WPW is subject to the exclusions set out in the Rental Agreement and does not apply where the damage results from negligence, misuse, or any breach of the Terms and Conditions.
What is Flood and Storm Coverage?
Flood and Storm Coverage is an optional protection add-on that reduces the hirer’s financial liability for loss or damage to the rental vehicle caused directly by floods, storms, or other specified natural disasters, subject to the terms and conditions of the Rental Agreement.
Without Flood and Storm Coverage, the hirer may be held financially responsible for losses arising from flood or storm damage, even if the incident was beyond the hirer’s control.
Please note that Flood and Storm Coverage is subject to the applicable terms, exclusions, and conditions, and must be purchased before the commencement of the rental.
What are the consequences if a rental vehicle is flooded?
If Flood and Storm Coverage has not been purchased, the hirer may be held liable for all loss or damage resulting from flood, storm, or other natural disasters during the rental period, regardless of fault.
Depending on the extent of the damage, the hirer may be responsible for:
- The cost of repairing the vehicle.
- If the vehicle is declared a total loss, the market value of the vehicle at the time of the incident, less any applicable salvage value.
- Towing, recovery, storage, or impound charges.
- Administrative and processing fees.
- Loss of use charges for the period the vehicle is unavailable for rental.
- Any other reasonable costs incurred by MKAZ as a direct result of the incident.
If Flood and Storm Coverage has been purchased and the claim is accepted in accordance with the applicable terms and conditions, the hirer’s liability may be reduced or waived, subject to the policy limits and exclusions.
Important: Flood and Storm Coverage does not apply where the damage results from negligence or reckless conduct, including but not limited to intentionally driving through flooded roads, ignoring official road closures or weather warnings, or any other act that materially increases the risk of loss. MKAZ reserves the right to reject claims where the hirer has failed to exercise reasonable care.
Does Collision Damage Waiver (CDW) cover natural events such as floods or storms?
No. Collision Damage Waiver (CDW) does not cover loss or damage caused by natural events, including but not limited to floods and storms,
Protection against such events is available only if the hirer has purchased Flood and Storm Coverage before the commencement of the rental.
If Flood and Storm Coverage has not been purchased, the hirer may be held liable for all loss or damage resulting from natural events in accordance with the Rental Agreement and Terms and Conditions. For full details regarding the scope of protection, exclusions, and the hirer’s liability, please refer to the relevant protection package or contact our Customer Support team before making your reservation.
If I did not purchase Flood and Storm Coverage, how much will I be liable to pay?
If you do not purchase Flood and Storm Coverage, you will remain liable for any loss or damage to the rental vehicle arising from floods or storms during the rental period, regardless of fault.
The hirer’s maximum liability is subject to the applicable Natural Perils Excess for the vehicle group rented, as follows:
| Vehicle Group | Natural Perils Excess |
|---|---|
| Group A | RM4,500 |
| Group B | RM5,000 |
| Group C | RM6,500 |
| Group D | RM7,500 |
| Group E | RM9,000 |
| Group F | RM10,500 |
| Group G | RM11,500 |
| Group H | RM12,500 |
| Group I | RM13,500 |
Flood and Storm Coverage must be purchased before the commencement of the rental. If purchased, the hirer’s liability for eligible natural perils may be reduced or waived, subject to the applicable terms, conditions, and exclusions of the protection package.
What is a SmartTAG device?
A SmartTAG device is an electronic toll payment device that allows motorists to pass through designated toll lanes in Malaysia without stopping to make cash payments. The device works together with a valid Touch ‘n Go Card, enabling faster and more convenient travel on participating expressways.
Please note that all toll highways in Malaysia operate on a cashless payment system, and cash payments are generally not accepted.
MKAZ does not provide a SmartTAG device or Touch ‘n Go Card as part of the standard vehicle rental.
Customers who require a SmartTAG device may rent one from MKAZ during the booking process. To add a SmartTAG rental, select “Equipment & Services” under Step 4 of the online booking process and choose the SmartTAG Device option.
Please note:
- The SmartTAG rental fee is separate from the vehicle rental charges.
- The SmartTAG device does not include toll credit. Hirers are responsible for ensuring that a valid Touch ‘n Go Card with sufficient balance is available for use throughout the rental period.
- The SmartTAG device remains the property of MKAZ and must be returned together with the rental vehicle. Charges may apply if the device is lost, damaged, or not returned.
What happens if I lose, damage, or break the SmartTAG device or the Enhanced Touch 'n Go Card?
What is an Enhanced Touch ’n Go NFC Card, and how does it work in Malaysia?
The Enhanced Touch ‘n Go NFC Card is a reloadable contactless card widely used for toll payments, parking, and selected public transportation services throughout Malaysia.
Unlike the standard Touch ‘n Go card, the Enhanced NFC Card allows you to check your balance and reload the card instantly using the Touch ‘n Go eWallet app on an NFC-enabled smartphone, eliminating the need to visit a physical reload kiosk.
The card can be used at most highway toll plazas, parking facilities, and participating merchants that accept Touch ‘n Go payments.
If you rent a SmartTAG device from MKAZ, the Enhanced Touch ‘n Go NFC Card will be inserted into the SmartTAG device, allowing you to pass through SmartTAG lanes for faster and more convenient toll payments. However upon return, you need to return back the SmartTAG device together with the Enhanced Touch ‘n Go NFC Card.
Customers who do not have their own Enhanced Touch ‘n Go NFC Card may purchase one from MKAZ, subject to availability. Please contact our Customer Support team for pricing and availability.
Do you sell an Enhanced Touch 'n Go NFC Card, and where can I purchase one?
Can I get a refund for the remaining balance on the rented SmartTAG's Touch 'n Go Card?
Do you offer baby or child safety car seats?
Can I bring my own child safety car seat?
What payment methods does MKAZ accept?
MKAZ accepts the following payment methods:
- 💳 Visa
- 💳 Mastercard
Please note:
- American Express (AMEX) is not accepted.
- UnionPay cards are not accepted.
- Payment methods may vary depending on your booking channel and reservation type.
- A valid Visa or Mastercard may be required for security deposit pre-authorisation, where applicable.
What are MKAZ's payment terms?
Does MKAZ require a security deposit?
When will my security deposit be released after my rental ends?
Why does MKAZ require a security deposit?
Why haven't I received my security deposit refund?
Why was I charged after returning the vehicle?
Can MKAZ automatically charge my payment card for traffic summons or other outstanding charges?
Will MKAZ notify me before charging my card?
What is MKAZ's reservation refund policy?
What is MKAZ's cancellation and refund policy?
How does MKAZ determine Peak Season?
What activities are prohibited during the rental period?
To ensure the safety of our customers and protect our vehicles, the following activities are strictly prohibited:
- Driving under the influence of alcohol or drugs.
- Using the vehicle for illegal activities.
- Racing, drifting, or reckless driving.
- Carrying prohibited or hazardous materials.
- Using the vehicle for towing unless authorised by MKAZ.
- Allowing an unauthorised driver to operate the vehicle.
Can I smoke or vape inside the rental vehicle?
Can I use the rental vehicle for off-road driving?
Can I take the vehicle outside Malaysia?
Can I transport pets in the vehicle?
Can I modify or install accessories on the rental vehicle?
Can I transport the rental vehicle by air, sea, or rail?
Can I tow the rental vehicle using another vehicle?
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Corporate & Business Services
Mobility Solutions, Corporate Leasing, Chauffeur Services, Airport Transfers, and Fleet Management.
