How May We Help You?
Frequently Asked Question (FAQ)
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on Live Chat.
Reservation
MKAZ’s booking can be made by website. For booking, you can go to “booking” . Fill up all the information needed.
– A valid driving license
– Original IC
– Student visa or pass (if needed)
The one who registered with MKAZ using his/her IC and driving license is only allowed to use and drive MKAZ. Any third party is not allowed to use and drive as if you let them drive and use MKAZ’s car you will be charged RM300 for the unregistered driver. Please take note on this matter, as there will be no refund for the penalty charges.
You will receive your confirmation email after placing a reservation. Kindly make payment within timeframe, if not your temporary reservation will be released. Reservations are not confirmed until you have received a confirmation mail with a payment voucher.
Driving License
All hires must be the age of 21 and above with a valid CDL (Competent Driving License). No probationary license accepted.
For vehicle under Class F, the age requirement is 25 years and above.
Regulation
Pursuant to Section 28 of APJ 1987, as mentioned on JPJ’s website, only the holder of a foreign country’s driving license from ASEAN countries can drive in Malaysia as long as the foreign domestic driving license is still valid, and is accompanied by a translation in English or Malay (where the license is in a language other than English or Malay), which is confirmed by the embassy of the country of origin in Malaysia, or by the authority issuing the driving license.
The Association of Southeast Asian Nations (ASEAN) comprised of Indonesia, Vietnam, Laos, Brunei, Thailand, Myanmar, the Philippines, Cambodia, Singapore and Malaysia
Foreigners who are not from ASEAN countries will require a valid International Driving License (IDP) and a local driving license to drive in this country.
Requirements
- Must be at least 21 years old
- Possess a valid driving license that is accepted in Malaysia
- Possess a letter from the embassy to validate your driver’s license and an International Driving Permit (IDP).
Unfortunately, we only accept Competent Driving License (CDL) at the moment as your safety is our top priority and our insurance covers CDL drivers at the moment. However, you may check the status of your licence on JPJ’s website.
- Driving Experience Certificate Issuing Authority (PC only) – Jabatan Pengangkutan Jalan Malaysia ▷ http://www.jpj.gov.my
Early return
Please note that we are unable to give a refund if you return the vehicle early.
Extension of rental
If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at “pay at location” prices subject to numbers of days you want to extend the rental.
Your full authorization will be updated to include any anticipated additional cost-and you will need to use the same payment card you used for the original full authorization.
You may need to go into the rental location to sign a new rental agreement and/or provide an additional payment card for the full authorization.
Out-of-hours Charges
When you’re booking online, if you enter the precise time you want to pick up your car, you’ll see what’s available and what extra fee (if any) you’ll pay.
You may be charged an out-of-hours fee if you pick up or drop off your hire car outside the normal business hours (8.30 a.m to 5 p.m).
If the car is returned outside of the normal business hours, late charges and out of-hours fee will be payable.
Time | Out-of-hours fee | |
KLIA & KLIA2 | Other Location | |
5.30 P.M – 7.59 P.M | RM15.00 | RM10.00 |
8.00 P.M – 9.59 P.M | RM25.00 | RM15.00 |
10.00 P.M – 11.59 P.M | RM35.00 | RM25.00 |
12 midnight-2 A.M | RM45.00 | RM35.00 |
Late Charges
Late return charges may vary depending on which car you rented. Maximum of 5 hours will only be accepted for late return. Below are the prices of late charge.
Type of Vehicle | Late Return Fee/Hour |
Perodua Axia, Perodua Myvi 1.3 , Perodua Myvi 1.5, New Perodua Myvi, Perodua Bezza, Proton Saga, Perodua Myvi 1.3 (2022) | RM15.00 |
Toyota Vios, Honda City, Perodua Aruz, Perodua Alza (2023) | RM30.00 |
Perodua Alza, Proton Persona | RM20.00 |
Proton Exora | RM25.00 |
Toyota Innova | RM40.00 |
Mitsubishi Triton, Toyota Hilux, Proton X70, Honda CRV | RM50.00 |
Van Hiace | RM50.00 |
Hyundai Starex | RM60.00 |
Toyota Vellfire, Toyota Alphard | RM70.00 |
Fuel Charges
No, we do not cover fuel expenses through out your journey. We are practising fuel-to-fuel policy in which renter are always liable to return the car with the same level of fuel given to renter during pickup.
No. Fuel level may vary depending on availability during pickup.
Yes. You will be responsible for the cost of any fuel that is not refilled before returning the vehicle.
Type of Vehicle | Fuel Charge Fee/Bar |
Perodua Axia, Perodua Myvi 1.3 , Perodua Myvi 1.5, New Perodua Myvi, Perodua Bezza, Proton Saga, Perodua Myvi 1.3 (2022) | RM15.00 |
Toyota Vios, Honda City | RM20.00 |
Perodua Alza, Perodua Aruz, Perodua Alza (2023), Proton Persona | RM20.00 |
Proton Exora, Toyota Innova | RM25.00 |
Toyota Camry | RM25.00 |
Mitsubishi Triton, Toyota Hilux, Proton X70, Honda CRV | RM35.00 |
Van Hiace | RM35.00 |
Hyundai Starex | RM30.00 |
Toyota Vellfire, Toyota Alphard | RM30.00 |
Delivery and collection
You may book for delivery and we will be charging depending on your location. Also we provide pick up at your location if you wish to.
You can refer to ‘Booking’ on our website, under Step 1-Dates, you can see the pickup location. There are a number of locations you can choose. Delivery charge is subject to distance, accessibility of the destination and time of day.
In any condition, you choose to change the location from the original agreement; additional cost may incur depending on your location.
You must give us at least one day’s notice to organise delivery. We may be able to deliver at a shorter notice, but you will need to check with the Reservation Team and it is subjected to terms and condition.
No show
- You didn’t inform us about your cancellation (less than 24 hours) prior to your pick-up time.
- You failed to provide an actual driver to collect the car.
- You failed to arrive at the specified time and date to pick-up your car.
No refund will be made. All payment is forfeited.
fines, penalty and Summon
You are always liable to pay for the compensation of company losses, including traffic fine and summons imposed by PDRM or JPJ not limited to any offences.
Kindly refer your summons information and payment on your email. Penalty subject to MKAZ’s summons and fines policy.
Protection & Coverage
Collision damage Waiver(CDW)
Collision Damage Waiver is the term used in the car hire industry to indicate whether the rental car is covered for the cost of repairs in the event of damage (usually excess will apply).
All vehicles are fully insured with standard motor vehicle policy. However the hirer is always liable for an amount equivalent to the excess clause not exceeding MYR2,500 (Group A), MYR3,000 (Group B), MYR3,500 (Group C), MYR5,500 (Group D), MYR7,000 (Group E) and MYR8,500 (Group F). This covers the cost of repairs or replacement for any damage to MKAZ’s vehicle.
By purchasing Collision Damage Waiver, hirers can reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally causes damage to MKAZ vehicle, hirer is liable to pay the excess which can be reduced as per detailed below:-
MYR 1,000 (Group A), MYR 1,500 (Group B), MYR 2,000 (Group C), MYR 3,000 (Group D), MYR 4,000 (Group E) and MYR 5,000 (Group F).
Group | Type Of Vehicle |
A | Perodua Axia 1.0, Perodua Myvi 1.3, Proton Saga VVT 1.3, Perodua Myvi 1.3 (2022) |
B | Perodua Myvi 1.5, Perodua Myvi 1.5 (new), Perodua Bezza 1.3 |
C | Perodua Alza 1.5, Proton Exora 1.6, Toyota Vios 1.5, Honda City 1.5, Perodua Aruz 1.5, Perodua Alza (2023), Proton Persona |
D | Toyota Hiace 2.5, Mitsubishi Triton 2.4, Toyota Camry 2.5, Toyota Innova 2.0, Toyota Hilux 2.4 |
E | Hyundai Starex 2.5, Proton X70 1.8, Honda CRV |
| F | Toyota Vellfire 2.5, Toyota Alphard 2.5 |
CDW will only be effective subject to availability of police report and acceptance by the Insurance Company as provided in the policy. However, our customer cannot eliminate the excess completely.
No. All insurance and excess protection does not apply for damage or lost due to careless action, negligence, illegal or improper use of the vehicle.
The insurance and excess protection also not cover for missing items or accessories or damages, tyre punctures, burst tyres, fuel errors, battery damage because of forgotten turned off electrical devices and loss or damage to the vehicle accessories.
You can purchase our Collision Damage Waiver on our website. You can go to booking, under step 4, you can see the price of Collision Damage Waiver. The price may vary depending on the type of vehicle classes.
You can also refer to vehicle information to see what type of class for each of the car you would like to rent.
Accident Car Replacement (ACR)
It is highly advisable to purchase an accident car replacement protection. Hirer may purchase an accident car replacement (third party) waiver to cover all types of replacement cost which is needed if the hirer is hit by the third party.
Under this Accident Car Replacement Waiver, what will be cover by this waiver is:
- The full cost of replacing the car
For replacement, MKAZ may offer any type of car depending on the booking schedule whichever is still available. The replacement car may not be the same colour, brand, model or engine capacity (CC).
- Accident Car Replacement is not valid and unable to purchase during peak season or festive season (Public Holiday in Malaysia). We reserve the right to cancel the Accident Car Replacement even though the hirer had purchased this waiver when making the reservation.
Upon receiving the replacement car , Collision Damage Waiver or other excess protection that has been purchased for the accident car will not be applicable to the new replacement car. Hirers need to purchase a new excess protection.
Windscreen Protection Waiver (WPW)
Should you intentionally or unintentionally cause damage to the windscreen, hirers are always liable for all cost of replacing or repairing windscreen to the original condition.
MKAZ will advise the hirer on the cost of damages once MKAZ are satisfied with the cause of the incident. Failure to inform MKAZ may result in additional penalty charges.
It is agreed that MKAZ will advise customers on the existing damages in MKAZ’s car before handing it over to the customer. In the event, the windscreen happens to a bigger crack MKAZ reserve the right to charge the hirer full cost of replacing the new windscreen.
It is worth finding if your rented vehicles covered you from excess windshield replacement. You have option to purchase windscreen protection on our website to cover the excess. Read our terms and conditions for more.
Type Of Car | Minor Windscreen Damage Charges | Major Windscreen Damage Charges |
Perodua Myvi 1.3 (Old) | RM 140.00 | RM 600.00 |
Perodua Myvi 1.3 (New) | RM 170.00 | RM 800.00 |
Perodua Myvi 1.5 (Old) | RM 140.00 | RM 600.00 |
Perodua Myvi 1.5 (New) | RM 170.00 | RM 800.00 |
Perodua Axia 1.0 | RM 140.00 | RM 600.00 |
Perodua Bezza 1.3 | RM 155.00 | RM 700.00 |
Toyota Vios 1.5 (Old) | RM 200.00 | RM 1000.00 |
Toyota Vios 1.5 (New) | RM 300.00 | RM 2000.00 |
Perodua Alza 1.5 (Old) | RM 155.00 | RM 700.00 |
Perodua Alza 1.5 (New) | RM 275.00 | RM 1500.00 |
Hyundai Starex, Honda CRV, Toyota Innova, Toyota Hilux | RM 350.00 | RM 2000.00 |
Toyota Vellfire 2.5, Toyota Alphard 2.5 | RM 650.00 | RM 4000.00 |
Toyota Hiace | RM 200.00 | RM 1000.00 |
Perodua Aruz, Proton Persona | RM 230.00 | RM 1200.00 |
Proton X70 1.8, Proton X70 1.5 | RM 275.00 | RM 1500.00 |
Mitsubishi Triton | RM 275.00 | RM 1500.00 |
Honda City | RM 300.00 | RM 2000.00 |
Flood and Storm Coverage
In most states, in the event of any loss or damage to the car due to natural perils, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage and impound fees, diminution of value of the car as determined by MKAZ, an administrative charge and a reasonable charge for loss of use.
A standard rental car insurance will not cover any losses or damage arising from an act of nature, such
as flood and storm. Therefore, hirer is always liable to pay all cost of damages due to natural perils.
Consequently, CDW is your liability for loss of or damage to the vehicle and third-party damage limited
to the Accident and Damages to the vehicle (as shown on the rental agreement) in which case you may
be fully liable for any loss or damage. Therefore, it does not cover damage caused by floods or storm.
Mother nature disaster is unpredictable. Yes, hirer may purchase a special perils coverage as an
additional protection to their rental car.
Special Perils covers your car hire against loss or damage caused by flood and storms.
In the event of any loss or damage to the car due to natural perils, regardless of fault, your financial
responsibility extends to the full value of the car at the time of rental as determined by MKAZ.
The hirer is always liable for an amount equivalent to the excess clause not exceeding MYR4,500
(Group A), MYR6,000 (Group B), MYR7,500 (Group C), MYR8,500 (Group D), MYR9,000 (Group E)
and MYR10,500 (Group F).
Group | Type Of Vehicle |
A | Perodua Axia 1.0, Perodua Myvi 1.3, Proton Saga VVT 1.3, Perodua Myvi 1.3 (2022) |
B | Perodua Myvi 1.5, Perodua Myvi 1.5 (new), Perodua Bezza 1.3 |
C | Perodua Alza 1.5, Proton Exora 1.6, Toyota Vios 1.5, Honda City 1.5, Perodua Aruz 1.5, Perodua Alza (2023), Proton Persona |
D | Toyota Hiace 2.5, Mitsubishi Triton 2.4, Toyota Camry 2.5, Toyota Innova 2.0, Toyota Hilux 2.4 |
E | Hyundai Starex 2.5, Proton X70 1.8, Honda CRV |
F | Toyota Vellfire 2.5, Toyota Alphard 2.5 |
Special perils add on will only cover losses or damages due to flood and storm. However, in some
conditions, special perils add-ons may not take effect should below conditions happen:
1) The damages happen during the heavy rain but not the flood.
2) The driven vehicle does not pass through the water level below the engine bay or 50% from
the tire.
3) If the hirer driving through a puddle and causes damage to the car
4) Any other causes that solely happen due to flood or storm.
• Leave your car immediately and seek higher ground.
1) Take extra precautions if you’re forced to drive through water. If no alternate route exists and
you have no other reasonable alternative but to drive through standing water, do your best to
estimate the depth of the water (if other cars are driving through, take note of how deep the
water is).
• Drive the car to a safer places or higher ground.
• Make sure every participant in the accident is safe and check all involved cars to see the
extent of the damage.
• Ensure that your car’s engine isn’t running, as this could be an additional hazard. Do not
attempt to start the engine.
• Water and electricity don’t play well. Disconnecting the car battery to cuts off all electrical
power to these vital components, reducing the chance electrical short-circuits,
malfunctioning or in the worst cases – electrical fire.
• In the event of flood happen, please call our emergency call centre immediately at 018-2364401.
Mkaz has its own appointed insurance assistance, should you been approached by road
assistant or towing agent,please do not proceed in dealing anything.
Failure to do this may subject your agreement to void and you will be liable for any cost of
accident incurred.
Travel Essential
Child Car Seat
There is an option for a child seat under the add ons section. Additional charges will be included in your booking invoice. You can refer to booking, under Step 4, there is an option to choose a car seat.
Car seats are subject to availability. We practice first come first serve customers in order for them to book for child seat.
Yes ,you may bring your own child seat with a condition car seat will not cause the seat to be damaged by any condition while installing it to MKAZ’s car rental.
Smart Tag and Touch N Go Card
Rates do not include smart tag and touch n go. Generally, all tolls and highways in Malaysia practice cashless payment. No cash is accepted. To smoothen the journey, the employer has the option to rent a smart tag with MKAZ. You can go to ‘Booking’, under step 4-equipment and services, there is option to purchase rental of Smart Tag.
Yes, the Smart Tag device comes with an enhance Touch N Go NFC card.
There is a penalty of RM200 for any missing, lost, or stolen Smart Tag device. Hirer is responsible for taking good care of our smart tag device for the convenience of our entire customer base.
If the Touch N Go card is misplaced, lost, or stolen,the customer needs to pay RM30 for the card plus the opening balance stored in the card.
Yes. All our smart tag devices are sensitive infrared devices. Hirers must ensure to keep smart tag in a safe place, not to break the smart tag and return it as the original condition given to you.
No, the card does not contain any credit value. You will need to top-up to reload your card with value at any convenience store or an authorised merchant. However, should you want us to reload the amount in advance for you, you can drop us a request via chat or Whatsapp.
You can speak to our Sales Representative to request the credit value on the card at least one day before your pickup date. Please proceed to the live chat on the corner of the website.
Unfortunately, no refund will be granted to the hirer should the card have an excess balance upon return. Please reload the card only with the required amount to avoid any excess balance on the card.
Unfortunately, no. The card must be returned with the same balance as it was provided to the hirer. If the hirer has spent the remaining sum, the hirer must pay for the excess.
Travel Insurance
Trip Care 360 Takaful provides benefits to the covered person on the occurrence of specific events that may arise during domestic or international travel, for business or leisure. It includes death or permanent disability due to accident, medical expenses arising due to accident or illness, various travel inconveniences, losses or damages to baggage and/or personal effects, personal liability, and emergency services. The covered person may also choose to participate in an additional benefit, which extends the coverage when the covered person participates in the adventurous activities.
For more information , you may click this link BROCHURE.
To Purchase On a Web Please Click This Link Buy-Travel Insurance.
*All Information Are Owned By Etiqa*
MKAZ are always encouraging our hirer to purchase travel insurance when travelling. Travel insurance may protect you from personal body injury and death if an accident happens.
Payment, Refund and Cancellation
Payment
Starting on 1st January 2020, MKAZ practices a cashless payment. Cashless is a non physical money accepted. You can use your credit or debit (VISA/MASTER) card to make payment on mkaz’s website.
To smoothen the process of renting our card, it is a mandatory requirement to rent with MKAZ.
Under the payment site, you can choose to pay 50% from your total reservation or you may pay in full. If you choose to pay 50% from your total amount of reservation, we will charge your card for the remaining balance before or upon pickup the car. You must ensure you have a sufficient balance in order for us to charge your card. We will not hand over the rental vehicle to you if you have an outstanding balance with MKAZ.
You can check with our reservation team by dropping your enquiry on our Live Chat or alternatively you should contact your bank to inform you of this error.
For certain cases, we may require you to have a cash security deposit.
Cancellation
Normal operation season:
(a) 25% from your total reservation payment.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes any time before your scheduled rental date or no show on the arrival date.
(b) 100% or full payment from your total reservation payment.
Full refund of your reservation payment if you cancel or make any changes 8 days prior to your scheduled rental date.
40% of your total amount of your reservation payment will be charged if you cancel or make any changes from 2 to 7 days prior to your scheduled rental date.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes 1 day (24hours) before your scheduled rental date or no show on the arrival date.
For promotional code or voucher code payment :
Kindly be reminded that this promotional code or voucher code which is offered to selected customers only. Should customer has make partial (25%) or full payment, 100% from your total amount of your reservation payment will be charged if you cancel.
For peak season and festive (applicable to all Public Holiday in Malaysia):
(a) 25% from your total reservation payment.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes 7 days before your scheduled rental date.
(b) 100% or full payment from your total reservation payment.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes 7 days before your scheduled rental date.
For overseas/remittance payment:
A management charge of 8% from total reservation amount will be charged for each transaction fee. These charges may vary depending on the country and current foreign exchange rates. MKAZ will advise hirers on charges following current exchange rates.
Refund
For a refund, we will only use PayPal or remittance transfer to bank account.
A one-time cancelation fee will be charged at the rate of 5% from the full amount paid for the reservation for any cancelation of booking.
Extension of Rental
If you want to extend the rental, please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement.
Extra days will be charged at “pay at location” prices subject to numbers of days you want to extend the rental. Your full authorization will be updated to include any anticipated additional cost-and you will need to use the same payment card you used for the original full authorization.
You may need to go into the rental location to sign a new rental agreement and/or provide an additional payment card for the full authorization.
Refund
Please note that we are unable to give a refund if you return the vehicle early.
Contact us by dropping your message on our live chat. Our refund team will assist you accordingly.
Normal operation season:
(a) 25% from your total reservation payment.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes any time before your scheduled rental date or no show on the arrival date.
(b) 100% or full payment from your total reservation payment.
Full refund of your reservation payment if you cancel or make any changes 8 days prior to your scheduled rental date.
40% of your total amount of your reservation payment will be charged if you cancel or make any changes from 2 to 7 days prior to your scheduled rental date.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes 1 day (24hours) before your scheduled rental date or no show on the arrival date.
For promotional code or voucher code payment :
Kindly be reminded that this promotional code or voucher code which is offered to selected customers only. Should customer has make partial (25%) or full payment, 100% from your total amount of your reservation payment will be charged if you cancel.
For peak season and festive (applicable to all Public Holiday in Malaysia):
(a) 25% from your total reservation payment.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes 7 days before your scheduled rental date.
(b) 100% or full payment from your total reservation payment.
100% of your total amount of your reservation payment will be charged if you cancel or make any changes 7 days before your scheduled rental date.
For overseas/remittance payment:
A management charge of 8% from total reservation amount will be charged for each transaction fee. These charges may vary depending on the country and current foreign exchange rates. MKAZ will advise hirers on charges following current exchange rates.
Refund
For a refund, we will only use PayPal or remittance transfer to bank account.
A one-time cancelation fee will be charged at the rate of 5% from the full amount paid for the reservation for any cancelation of booking.
We will only transfer your remittance using Western Union or bank account or paypal account. Cash refunds are not available. Please be ready to provide us with your details should you wish to cancel.
For full refund and 25% cancellation charges, renter whom a non-Malaysian bank account holder is always liable for any payment transaction fee that may be incurred for refund processing. MKAZ will advise hirer on charges following current exchange rates.
Credit Balance
The amount spent on your rental booking will be reimbursed to you as a Credit Account for you to make future bookings with MKAZ. It will be available in your Member account in the same currency which was used to pay for your car rental booking.
The Credit Account will only be reimbursed to the MKAZ hirer who is the payee of the booking.
Credit Account is non-transferrable once issued, therefore you will not be able to transfer any of your Credit Account amount to Anyone once we has issued it.
Unfortunately no. We will only offered customer refund in credit balance account.
You will receive an email notification once the Credit Account is issued.
A Credit Account gives you the flexibility to make future bookings at any time, even during the peak travel season or MKAZ Promotional Sale as long as the booking schedule is available on our website . with a validity of up to 360 days (one year)* from the date the Credit Account is issued into your MKAZ member Account.
Please email us at sales@mkazcarrental.com or whatsapp at +6018 236 4401 should you wish to use your credit account. Booking are always subject to availability. If your Credit Account balance is insufficient, simply use other payment options available to pay for the remaining balance.
Thank you. We hope to see you soon! Stay safe.
Guideline to Accident, Breakdown & Other Damages
- Stay calm and do not panic. If you hear and feel a strong, rhythmic thumping or flapping sound, and the steering may start to feel vague and heavy. You need to pull over to the side of the road safely as soon as you can.
- Turn your hazard light. Your hazard lights or “flashers” will help other drivers see you on the side of the road. To avoid an accident, turn them on as soon as you realize you need to pull over.
- Change the flat tyre using replacement tyre inside the car boot.
- Do drive slowly and carefully and stop somewhere nearby to local tyre repair centre. Once you reach there, please give us a call.
- Be aware that if you drive it using replacement for a long journey, the tyre will almost certainly be damaged beyond repair.
- Contact us for an assistance
- Mkaz has its own appointed battery agent, we will arrange a battery replacement for you.
- It may take some time for the agents to sent it to you and do the replacement. We will try our level best to assist you on the battery died replacement process.
- Contact us for an assistance
Small chips/cracks/star
- In the event windscreen has a minor damage,you may continue your journey as normal.
- Kindly assist to monitor the cracks, it is get worsen, please inform us immediately
Major chips/cracks/star/broken
- In the event major cracks or broken to MKAZ’s rental car windscreen, please contact us as soon as possible.
Contact us for an assistance 
Every car can be susceptible to a breakdown under the right conditions. Breakdowns don’t just happen to older vehicles, also being common with new vehicles.
If you hear and feel a strong, rhythmic thumping or flapping sound, rise in temperature and feel unsafe to drive . You need to pull over to the side of the road safely as soon as you can.
- Please notify us of your current situation. We will then assist to help you.
Minor Accident
- Make sure every participant in the accident is safe and check all involved cars to see the extent of the damage.
- If car is driveable, please continue your journey as usual.
- In the event you hit the other driver or being hit by a car , please notify us as soon as possible.
- You will then required to sent a photo or video of your accident.
Major Accident
- Make sure every participant in the accident is safe and check all involved cars to see the extent of the damage.
- Ensure that your car’s engine isn’t running, as this could be an additional hazard.
- In the event of accident happen, please call our emergency call centre immediately at 018-2364401. Mkaz has its own appointed insurance assistance, should you been approached by road assistant or towing agent,please do not proceed in dealing anything.
- Failure to do this may subject your agreement to void and you will be liable for any cost of accident incurred.
