Where a security deposit or card pre-authorisation applies, the release period may vary depending on the payment method and issuing bank. Please refer to your Rental Agreement or contact MKAZ for the applicable processing period.

Foreign drivers must present the original driving documents required for their rental. Where an International Driving Permit is required, the original physical permit must be presented together with the driver's original licence and passport.

Changes to the agreed pickup or return location are subject to prior approval and operational availability. Additional relocation, delivery, parking, airport or collection charges may apply.

Contact MKAZ immediately and do not make any admission, settlement or arrangement with another party without first informing us. Take clear photographs and videos of the vehicles, damage, surrounding road conditions and other relevant evidence, and follow the instructions provided by our support team.

Late returns may result in additional rental and processing charges in accordance with the applicable Rental Agreement. Please contact us as early as possible if you expect to return later than your scheduled time.

Only drivers authorised under the Rental Agreement may operate the vehicle. Please contact MKAZ if you wish to add another driver during your rental.