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Guidelines for Accidents, Breakdowns, & Other Damages

Steps to follow for accidents, breakdowns, and damages.

What to do if you're having tyre deflations?

  • 01

    Stay calm and do not panic

If you hear and feel a strong, rhythmic thumping or flapping sound, and the steering may start to feel vague and heavy. You need to pull over to the side of the road safely as soon as you can.

  • 02

    Turn your hazard light on

Your hazard lights or “flashers” will help other drivers see you on the side of the road. To avoid an accident, turn them on as soon as you realize you need to pull over.

  • 03

    Replacement tyre

Change the flat tyre using replacement tyre inside the car boot. If you need help changing a tire, watch this video for step-by-step instructions. Click here

  • 04

    Find nearby tyre centre

Do drive slowly and carefully and stop somewhere nearby to local tyre repair centre. Once you reach there, please give us a call.

  • 05

    Replacement tire conditions

Do drive slowly and carefully and stop somewhere nearby to local tyre repair centre. Once you reach there, please give us a call.

What to do if the car battery is dead?

  • 01

    Battery replacement

Mkaz has its own appointed battery agent, we will arrange a battery replacement for you.

  • 02

    Takes time to arrive

It may take some time for the agents to sent it to you and do the replacement.

  • 03

    We will assist you

We will try our level best to assist you on the battery died replacement process.

  • 04

    Contact us for an assistance

You can always contact us for any assistance using this number +6018-236 4401.

What to do if windshield cracks (major/minor)?

Minor chips / cracks / star

In the event windscreen has a minor damage,you may continue your journey as normal. Kindly assist to monitor the cracks, it is get worsen, please inform us immediately

Major chips / cracks / star / broken

In the event major cracks or broken to MKAZ’s rental car windscreen, please contact us as soon as possible. Contact us for an assistance

I've met with an accident. What should I do?

Minor Accident

Major Accident

Emergency Breakdown 24 Hours

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