Guidelines for Accidents, Breakdowns, & Other Damages
Steps to follow for accidents, breakdowns, and damages.
What to do if you're having tyre deflations?
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01
If you hear and feel a strong, rhythmic thumping or flapping sound, and the steering may start to feel vague and heavy. You need to pull over to the side of the road safely as soon as you can.
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02
Your hazard lights or “flashers” will help other drivers see you on the side of the road. To avoid an accident, turn them on as soon as you realize you need to pull over.
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03
Change the flat tyre using replacement tyre inside the car boot. If you need help changing a tire, watch this video for step-by-step instructions. Click here
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04
Do drive slowly and carefully and stop somewhere nearby to local tyre repair centre. Once you reach there, please give us a call.
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05
Do drive slowly and carefully and stop somewhere nearby to local tyre repair centre. Once you reach there, please give us a call.
What to do if the car battery is dead?
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01
Mkaz has its own appointed battery agent, we will arrange a battery replacement for you.
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It may take some time for the agents to sent it to you and do the replacement.
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We will try our level best to assist you on the battery died replacement process.
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You can always contact us for any assistance using this number +6018-236 4401.
What to do if windshield cracks (major/minor)?
Minor chips / cracks / star
In the event windscreen has a minor damage,you may continue your journey as normal. Kindly assist to monitor the cracks, it is get worsen, please inform us immediately
Major chips / cracks / star / broken
In the event major cracks or broken to MKAZ’s rental car windscreen, please contact us as soon as possible. Contact us for an assistance
I've met with an accident. What should I do?
Minor Accident
- Make sure every participant in the accident is safe and check all involved cars to see the extent of the damage.
- If car is driveable, please continue your journey as usual.
- In the event you hit the other driver or being hit by a car, please notify us as soon as possible.
- You will then required to sent a photo or video of your accident.
Major Accident
- Make sure every participant in the accident is safe and check all involved cars to see the extent of the damage.
- Ensure that your car’s engine isn’t running, as this could be an additional hazard.
- In the event of accident happen, please call our emergency call centre immediately at 018-2364401.
- Mkaz has its own appointed insurance assistance, should you been approached by road assistant or towing agent, please do not proceed in dealing anything.
- Failure to do this may subject your agreement to void and you will be liable for any cost of accident incurred.